Consumer Analyst - Consumer Product Operations

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB

This role is responsible for querying data and creating basic analysis to assist with formulating hypotheses and generating client insights that will help to inform business decisions. The Consumer Analyst will also assist with identifying internal process improvements and researching external market trends to generate ideas for business opportunities and overcoming business challenges. The Consumer Analyst may also lead the implementation of small initiatives in coordination with other team members and support partners.

**Candidates considered for this position may work remote but must be located within the KeyBank geographic footprint.

Consumer Product Operations:

• Lead and/or actively participate in Retail initiatives, including the review and research of data issues, operational maintenance on accounts, creating/updating procedural content and completing other initiatives as assigned.
• Provide ongoing operational support to the Retail field and partners to ensure timely and accurate completion of customer/account profile updates.
• Partner with Line of Business (LOBs), Marketing Legal, Compliance and Operational Risk to enhance regulatory reporting processes.

ESSENTIAL JOB FUNCTIONS

• Compile and provide internal client data to assist with building analytics, reports, and formulating client hypothesis.
• Compile, evaluate, and provide external market research to help inform business opportunities.
• Provide simple analysis to support the production of client insights.
• Review internal processes to identify and recommend process improvements.
• Facilitate implementation of small initiatives in collaboration with support partners
• Assist with preparing presentations to senior leaders.

Consumer Product Operations:

• Perform in depth research by utilizing internal banking systems (Hogan, CE, Quest, KVD, CMOD, MCA), as well as external systems to review and remediate data issues.
• Autonomously complete all reports and research tasks assigned to ensure accurate and timely regulatory reporting and the mitigation of operational risk.
• Develop rapport and communication with Compliance, Legal, Regulatory Reporting and LOB partners.
• Identify and escalate information as needed.
• Identify opportunities to improve the effectiveness and/or efficiency of policies, procedures and/or processes and make the appropriate recommendations to management.
• Perform associate training.
• Utilize strong understanding of Retail systems to be able to make suggestion for improvements that will increase business and/or keep Key regulatory compliance.  
• Effective communicator at various levels
• Demonstrated ability to manage multiple projects at a time. 
• Ability to resolve conflict and create win/win situations.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in business or related field and/or equivalent work experience
• Minimum of 1-3 years’ experience in financial services
• Ability to Work independently with minimal supervision from manager
• Analytical, process management and conceptual skills
• Project management skills
• Ability to collaborate and work effectively with support partners
• Understanding of financial products, e.g., deposit & credit products, investments, etc.
• Oral and written communication skills

Consumer Product Operations:

• Solid understanding of Retail operations, procedures, and technology 
• Demonstrated ability to lead, motivate and foster teamwork

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 07/19/2024

KeyCorp is an Equal Opportunity and Affirmative Ac