Consumer Affairs & Information Specialist III

Overview

The Department of Public Service (PSD) is seeking a Consumer Affairs & Public Information Specialist III. The Specialist will respond to inquiries and research or investigate complaints about utility matters from Vermont consumers.

 

Accurate recordkeeping skills are essential for tracking emerging trends and systemic problems. The incumbent will monitor utility service quality. They may draft testimony, produce affidavits of facts, and appear at Public Utility Commission hearings as an expert witness. This position requires excellent writing skills including the ability to research, draft and edit press releases, pamphlets, website and other written or printed materials. Website skills and experience desired. The Specialist may provide training about utility rules and regulations for utility staff, human service providers and consumer advocates. Remote work is possible.

Who May Apply

This position, Consumer Affairs & Information Specialist III (Job Requisition #49492), is open to all State employees and external applicants.
If you would like more information about this position, please contact Carol Flint at carol.flint@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Duties are performed in both office and field settings. Considerable amounts of telephone work and writing are required. Work often involves interaction with people who are angry or in crisis. Some attendance at public meetings is required, for which evening and overtime work may be necessary. Private means of transportation may be required for necessary travel.

Minimum Qualifications

Bachelor’s degree or higher in social work, consumer affairs, public administration or related field.

OR

Three (3) or more years of experience in advocacy, mediation, negotiation, or conflict resolution INCLUDING experience with Excel and/or other computer software to manage information.

Preferred Qualifications

Master’s degree or higher in social work or related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.