Complex Director- Auto and General Liability

Complex Director- Auto and General Liability

Join us as a Complex Director- Auto and General Liability to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director - Auto Liability / General Liability Field Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims, and plays a critical role in driving claim strategy, mitigating risk, and delivering fair and timely outcomes.

Key Responsibilities

• Claim Handling & Strategy
  • Independently manage a portfolio of complex auto and general liability claims.
  • Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
  • Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
• Litigation Management
  • Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.
  • Attend mediations, settlement conferences, and trials as needed.
  • Evaluate venue, jury trends, and potential exposure to guide settlement decisions.
• Evaluation & Reserving
  • Establish and maintain accurate reserves reflecting current exposure and claim developments.
  • Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.
• Negotiation & Resolution
  • Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.
  • Exercise strong judgment in balancing risk, cost, and customer outcomes.
• Stakeholder Collaboration
  • Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.
  • Communicate effectively with internal leadership regarding significant exposures and claim developments.
• Compliance & Best Practices
  • Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.
  • Maintain thorough and accurate claim documentation.
• Mentorship & Leadership
  • Provide guidance and informal mentorship to less experienced adjusters handling complex matters.
  • Serve as a subject matter expert on large loss and complex liability claims.

What we are looking for:

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience handling complex or high-exposure auto and general liability claims.
• Demonstrated experience managing claims valued at $150,000+ within primary limits.
• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
• Proven negotiation and settlement skills in high-exposure environments.
• Experience working with defense counsel and managing litigation strategy.
• Ability to analyze medical records, expert reports, and financial damages.
• Strong communication, analytical, and decision-making skills.
• Property and casualty licenses are required and must be obtained within 6 months of hire.

Key Competencies

• Strategic thinking and sound judgment
• Advanced negotiation skills
• Litigation management expertise
• Financial and risk analysis
• Effective communication and influence
• Organizational and time management skills
• Estimated Travel Percentage (%): Up to 25%
• Relocation Provided: No

​Ready to take your career to the next level? We would love to hear from you.

For positions based in Jersey City, NJ the base salary range is $96,000-$129,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicabl