Complex Claims Director - Aviation

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - Aviation to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This position requires the adjustment of complex aircraft damage claims. The Complex Director will function as a key account contact for multiple programs across all sub-classes of Aerospace. The role serves as a technical referral point for NA Aerospace claim team members and will collaborate with NA Aerospace Claim leaders, Global and NA Aerospace underwriting business leads and stakeholders to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.

• Proactive and efficient management and adjusting of aerospace claims across all sub-classes with a concentration in complex first party and third party general aviation claims requiring industry experience and technical expertise.
• Develop and maintain effective relationships with internal stakeholders as well as global, regional, and local aerospace customers and brokers.
• Identify, and report claim trends, lessons learned and risk management opportunities to Aerospace stakeholders.
• Support underwriting partners in account management and new business development.
• Actively participate in team talent development through internal training programs and informal mentoring.

What you will need to succeed

• Strong technical Aviation claim capability to manage and adjust complex aircraft damage and liability claims.
• Technical expertise in managing/minimizing the total cost of complex Aviation claims.
• Ability to establish strong relationships with NA Aerospace stakeholders, customers, and brokers.
• Excellent interpersonal and written communication skills, including the ability to explain technical issues and problem solve.
• Developed computer proficiency with an aptitude for both common and specialized claims systems programs and applications.
• Self-motivated, ability to manage time and prioritize.  
• Willingness to assist in developing teammates’ technical aerospace proficiencies.
• Ability to effectively manage vendors, including attorneys and experts to minimize the total cost of Aerospace claims.

Ready to take your career to the next level?  We would love to hear from you.

For positions based in Chicago, IL, the base salary range is $104,000-$126,000. For positions based in Colorado, the base salary range is $92,000-$120,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  A summary of benefits  can be viewed here:  2025 Benefits Summary. 

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s