Clinical Systems Integration Analyst

About us

Seer is a market-leading medtech company challenging the status quo of how healthcare is delivered. From our global headquarters in Melbourne, Australia, and our US location in Rochester, MN we are rapidly expanding our team to solve big problems in the healthcare sector. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient centre of care from the hospital to the home.

Seer believes that technology can have a positive impact on healthcare. We’re on a mission to challenge the status quo of healthcare and push the limits of what’s possible when it comes to patient empowerment. By opening access to home monitoring services at scale, we believe we can relieve bottlenecks in the healthcare system, fast-track treatment, improve productivity, and save millions of lives.

Seer has already made a major impact across Australia over the last five years and has now entered the UK and US markets.

About the role

The Integration Analyst will be the primary person responsible for ensuring an operational fleet and supporting systems are available for the provision of diagnostic studies within Seer’s Clinical Services division.The Integration Analyst (IA) is responsible for overseeing all aspects of the set up & maintenance of workflows across Service’s, ensuring best clinical practice is maintained and a safe, consistent, patient centric, high quality service is provided. This includes the ongoing evaluation and improvement of current processes, with a particular focus on service quality. Achieve key organisational and performance goals within the accepted professional, ethical, moral and legal standards applicable to contemporary health care. The IA reports to the Director of Clinical Operations and works closely with the other roles within the technology division.

In this role, you will:

• Strategic translation of business objectives into operational requirements for services provision related to hardware availability, data management, and asset management.
• Build, lead and develop an internal team with functions, data management, maintenance and analytics.
• Oversee the development of SOPs, work instructions and cloud-based management tools to ensure maximal operational efficiency within the fleet across our services.
• Oversee the design and implementation of fault-free transfer protocols for the offload of data at study completion.
• Identify clinical training needs related to fleet or data management and oversee the development of training materials for in-house and clinical site use.
• Clearly communicate with a broad range of internal stakeholders in relation to the order and manufacture of fleet assets considering new clinical services and changes in service offerings.
• Provision of logistics expertise to support effective launches for new Seer services.
• Development of tools and processes for the collection of key metrics related to existing clinical services, as identified by the Services leadership group.
• Coordination of projects related to the improvement of processes spanning multiple teams within the Services.
• Coordination of projects addressing key issues raised by the Services leadership group.

Your experience:

• Min 2 years of experience in Zendesk
• Demonstrable experience in working across teams of diverse backgrounds and functions.
• Candidates with some exposure to the healthcare sector will be preferred.
• Bachelor’s degree in Engineering, Biomedical Science, Computer Science, or Information Technology.

Why choose Seer?

At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems.

You will:

• Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
• Improve the lives of patients across the country using our groundbreaking products and technology.
• Be empowered and enabled to do your best work.
• Be treated with respect by your colleagues and peers.

A bit more about us

• As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder.
• Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team.
• Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Aust