Client Support Advocate - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

Business Operations is at the center of all IntelliScript divisions (e.g. IT, Data Analytics, Account Management, Sales, and Products). The Client Support Advocate is critical as a first line of support for our clients. The right person for our team will bring professional experience and training from a variety of settings and perspectives, a passion for solving business questions as well as an entrepreneurial spirit.

The key area of responsibility in the role of Client Support Advocate Help Desk Representative is interaction with our clients, i.e.  health and life insurance companies. The ideal candidate would represent a successful, well-respected company occupying a unique niche in the market, fulfill a critical, client-facing, multi-faceted role within the Operations department and would join a small team that works collaboratively to address customer issues swiftly and correctly.

What you will be doing

• Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
• Create and improve documentation for client support
• Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
• Assistance with client projects as time allows

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

What we need

• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
• Hands-on experience in SaaS or web-based applications industry
• Experience with or willingness to learn generative AI to utilize for process and document improvement

What you bring to the table

• Thrives on helping others get through the day faster, and a whole lot happier
• Adaptable and flexible
• Display a positive, constructive, “can do” attitude when resolving issues
• Project maturity and professionalism
• Comfortable working independently and in teams
• Excellent written and verbal communication skills
• Maintain the utmost accuracy in grammar and spelling
• Detail-oriented and organized
• Learn quickly and take on new responsibilities over time

Wish list

• Bachelor’s degree
• Knowledge of the insurance industry

Location

The expected application deadline for this job is June 30, 2026. This position is open to remote work. Applicants must be willing to travel to the Millim