Client Service Specialist

Company Overview:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.  

Learn more about CoStar. 

Role Description 

At CoStar Group we believe that the customer is at the center of everything we do.  As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience.  You will assess our customers’ various needs and provide expert service.  You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals.  You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small.  We will invest heavily in formal and informal training to drive your success.    

Responsibilities 

• Demonstrated a strong customer focus rooted in empathy toward the customer  

• Communicate effectively with peers, management, and customers  

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction  

• Be the person who delivers first time resolution with quality and professionalism  

• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling  

• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites  

• Support sales colleagues to ensure the highest standard of customer service is maintained   

• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort  

• Develop a strong understanding of CoStar Group technology, tools and products  

• - Meet and exceed customer and Costar’s expectations  

Basic Qualifications  

• Bachelor’s Degree from an accredited, not-for-profit University or College 

• A track record