Director Client Digital Experience - Agri-Access

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

Where you will work: This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make: This position is responsible for defining and executing a visionary client experience strategy that drives engagement and satisfaction across the organization's B2B client digital platforms. The incumbent plays a pivotal role in aligning client experience initiatives with business objectives through strategic planning, team leadership, and comprehensive market and customer analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve strategic goals and enhance the client's journey through the organization's digital offerings.

A typical day: 

• Champions the Agri-Access brand; serves as a role-model for the vision, mission and values of the organization. Supports Compeer’s overall strategic imperatives.
• Hires, develops, motivates, coaches, evaluates, trains and rewards department team members.
• Provides clear and timely communication and feedback to all team members on expectations and goals.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals. • Assists leadership in defining team’s goals.
• Monitors progress toward goals and objectives for areas of responsibility.
• Builds, leads, and develops a high-performing team, fostering a culture of continuous learning and improvement.
• Provides coaching and mentorship to team members, establishing clear career development paths and growth opportunities.
• Promotes servant leadership principles throughout the organization to empower and inspire teams.
• Develops and implements a robust (product management) client experience strategy that aligns with business goals and technological vision, ensuring seamless and engaging interactions across digital platforms, helping the team focus on best digital experience(s) for bank and non-bank partners to do business with Agri-Access
• Leads and mentors a diverse team committed to transforming Compeer’s (operating) client engagement model, fostering a culture of innovation and continuous improvement.
• Articulates and communicates a compelling (product vision and) client experience vision and strategy for multiple digital (products) touchpoints, ensuring consistency and excellence in service delivery.
• Creates and maintains strategic (product) experience roadmaps that capitalize on business opportunities and market trends, focusing on enhancing B2B client (Decision makers and Loan Officers) satisfaction and loyalty.
• Establishes and tracks product Objectives and Key Results (OKRs), to measure success and drive continuous enhancements in client interactions.
• Drives strategic decision-making related to (product) client experience investments, prioritization, and resource allocation, ensuring that initiatives deliver measurable value and align with client needs.
• Collaborates with executive leadership to ensure alignment between digital product strategy and overall business strategy, within Agri-Access and with Compeer overall.
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