Client Relations Executive - Eurofins CEI

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Client Relations Executive will be responsible for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The role fosters and develops client relationships in support of the Laboratory mission.  This individual needs to be familiar with common IH testing procedures and methods as well as the associated media and sampling devices.  Additionally, the individual will manage the distribution for media and pumps to clients as needed.

Duties/Responsibilities:

• Consult with clients about their specific project and sampling goals
• Discuss with client appropriate analytical methods, sampling media and techniques
• Setup projects in LIMS with client project parameters and pricing
• Manage delivery of appropriate supplies such as media and pumps to client
• Notify management to confirm capabilities and inform of project arrival and expectations
• Work with clients to facilitate seamless sample submission, reporting, and invoicing
• Arrange for sub-contracted work at appropriate facility when necessary
• Proactively updates client regarding project progress and expected completion
• Manage pump inventory ensuring appropriate functionality and calibration.
• Manage supply inventory of media and sampling supplies
• Manage set up and distribution of sampling kits
• Timely response to all e-mails, voicemails, verbal and written requests.
• Provide feedback to management regarding service failures or customer concerns
• Works with clients regarding any invoicing relating issues
• Continually identify ways
• Complete regular assigned company training
• Other duties as assigned

 Ability and/or Skills:

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset
• Telephone system management

Qualifications

HS Diploma or equivalent

Customer service experience 1-2 years

Experience working in a laboratory setting

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to