Client Services Manager, Labs

The ideal candidate would have the following qualities/skills:

• Regular attendance and punctuality
• Ability to prioritize, multitask assignments, and problem-solve
• Be in the office during normal business hours to take client calls
• Ensure that the requirements of the client are well defined, understood, and communicated to the laboratory staff through LIMS logins, program specifications, lab notes, and project kick-off meetings
• Excellent communicator capable of leading a team.
• Ability to motivate team members and train them when necessary
• Manage Project Management team and Field team
• Seek opportunities to increase productivity within the Project Management and Field teams
• Ability to use (or learn to use) LIMS and other computer software
• Ability to work under pressure
• Organizational skills

The ideal candidate would possess:

• Bachelor's degree in a Science or English field
• Experience in an analytical laboratory
• Supervisor/Management experience would be a plus

This position will work closely with Laboratory management, leading the Project Management and Field Technician Teams.  They will be responsible for the following:

• Prompt report turnaround to maintain client satisfaction
• Assistance in training
• Answering/directing client phone calls
• Assisting with Chain of Custody review, reports, and invoicing as needed
• Managing pre-logged work orders, the field schedule, and schedule changes
• Scheduling of team members to maintain coverage daily

Essential Functions

• Supervises lab staff; provides direction and training to a team of team of field technicians and project managers
• Reviews data and reports from analysts prior to sending to clients; makes sure the data meets the QC requirements per the method used
• Maintains sample custody, control, and hazardous waste disposal
• Coordinates with Operations on project preps and sample scheduling
• Maintains sampling and testing equipment
• Schedules and assists field operations
• Performs other job-related duties as assigned

Pay rate is $60,000-$70,000 DOE

Supervisor Responsibilities

• Supervises, hires, trains, provides work direction, and problem-solving assistance for employees; also oversees the daily operations of other staff

Required Qualifications

• EDUCATION REQUIREMENT – Bachelor’s degree in chemistry or science-related field
• 3+ years as a supervisor in a laboratory setting
• Experience working with hazardous chemicals; experience with stack testing field work preferred
• Familiarity with EPA, ASTM, CARB, SCAQMD, etc. methodologies

Knowledge, Skills & Abilities

• General knowledge of chemistry and lab operations; ability to properly review data and reports for the various methods used
• Strong verbal and written communication skills
• Management skills; ability to lead a team and provide training and guidance to subordinates
• Professional demeanor and appearance; ability to serve as a representative of the company; ability to work with clients regarding lab supplies and analysis
• Ability to prioritize and multi-task
• Ability to troubleshoot and maintain/repair lab equipment as required
• Organizational skills and attention to detail
• Proficiency in Microsoft Office programs, including MS Word and Excel
• Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy

• Ability to read, count, and write to accurately complete all documentation

Work Environment

While performing the duties of this job, the employee regularly works in a laboratory setting. 

 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Sitting and/or standing for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents.  Duties frequently involve repetitive motions and eye/hand/foot coordination.  Testing priorities and timelines may serve as a source of emotional stress. 
• Occasional heavy lifting is expected. Exertion of up to 30 lbs. of force may occasio