Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

We are seeking a highly skilled Senior Support Analyst to join our dynamic Data and Platform team. The ideal candidate should possess a strong passion for data analytics and reporting, with expertise in various reporting applications such as Power BI, Tableau, Qlik, SSRS, and SQL. In this role, you will be responsible for providing exceptional support to our diverse customer base who rely on a wide range of databases and reporting tools.

As a Senior Support Analyst, you will have the opportunity to showcase your problem-solving skills by delving into complex issues and delivering effective solutions. Your ability to understand customer needs and provide timely resolutions will be crucial in ensuring their satisfaction.

Primary Responsibilities:

Data Analysis and Service Delivery:

• Collaborate with stakeholders to refine and document requirements or direct activities of others to accomplish data analytics support tasks, including but not limited to access requests for internal users, monitoring of reporting server/application upgrades, participation in reporting deployments/new launches, report troubleshooting/research, support of reporting application failover and renewal processes

• Provide expert support to customers utilizing different databases and reporting tools

• Troubleshoot technical issues related to data analytics and reporting applications

• Work with Analytics Consultants, Client representatives, and Operations stakeholders to target strategic analytics opportunities and make improvements for report users

• Collaborate with cross-functional teams to resolve complex problems efficiently

• Assess tasks and timelines required for on-time and quality deliverables

• Collaborate with colleagues to share and propagate best practices

• Understand and develop business rules to be applied to analytics data

• Maintain a data and information environment that provides consistent and accurate reporting of the client’s data

• Mentor and direct junior team members and contractors to perform the duties of the DI – Support and Operations team

• Communicate effectively with both technical and non-technical stakeholders

What your background should look like 

• Minimum 10+ years’ experience leading the creation/support of data and analytic products

• Four-year Bachelor's degree, preferably with an emphasis in data analytics or computer science

• Strong knowledge of and experience with reporting packages like Power BI, SSRS, Tableau, or Qlik View/Qlik Sense

• Proficient in writing SQL queries for different database environments like SQL Server, Azure, Oracle, and Snowflake

• Experience in Power BI/Tableau Reporting deployments, Tableau administration tasks, including backup and recovery, and monitoring, security a plus

• Experience managing or advising less experienced team members and delegating tasks when appropriate

• Extensive industry experience in pharmaceutical or healthcare delivery required

• Proficiency in data analysis and research

• Excellent problem-solving skills with the ability to think critically under pressure

• Must be able to manage multiple and changing priorities simultaneously in a fast-paced environment, ensuring aggressive deadlines are met

• Strong time management skills - able to prioritize, organize, and plan work effectively

• Customer-focused and solutions/product-oriented mindset

• Excellent problem-solving skills with the ability to think critically under pressure

• Excellent verbal and written communication skills, both with business-facing and technical-facing colleagues

• Proven leadership skills to drive projects and work efforts forward.

• Ability to lead and be a proactive decision-maker

• Ability to leverage existing analysis models and apply them to aligned programs

• Ability to integrate, analyze, and interpret business-level data from multiple sources

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with pur