Channel Account Manager

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your job:

The Channel Account Manager’s main responsibility is to promote, maintain and solicit Partner relationships to increase revenue through Channel Partners. You will work with resellers to provide operational support to the resellers in order to increase revenue. Responsibilities will include providing demonstrations and sales calls to potential customers, providing partners with sales training and marketing materials and to maintain an ongoing mutual relationship.

Your role:

• Assist with Channel Partner business development
• Provide demonstrations, sales calls and partner training to Channel Partners and prospective customers
• Respond to incoming potential partner inquiries
• Manage day to day inquiries from Partners and resold customers
• Proactively contact partners to provide support, marketing, updates on products, and promote sales
• Compose and respond to inquiries from Customers and Partners by coordinating with Global Relay’s Provisioning, Support, Accounting, Training, and Legal teams and ensure all questions have been responded to in a timely manner
• Maintain up to date partner and customer pipeline information in Salesforce.com
• Support and promote partner marketing activities and events
• Work with Data Services, Accounting, and Support teams on the follow through and completion of all resold customer terminations
• Work with major partners on marketing initiatives and create marketing materials to promote sales
• Work with Global Relay’s Marketing team to provide resource materials for partners to distribute
• Proactively look for, reach out, and sign up potential partners through different streams to bring in revenue

About you:

• Post-Secondary education complemented by relevant work experience or training is preferred
• Previous experience working in technology sales and/or IT channel preferred
• Strong verbal and written communication skills, interpersonal and listening skills
• Excellent customer service and presentation skills
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint & Outlook)
• Exceptional time-management, organizational and prioritizing skills with great attention to detail is essential
• Comfortable working with technology and computers and demonstrates ability to learn new software quickly
• Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make decisions
• Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment
• A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations
• Previous experience with Salesforce or other CRM system is an asset

Compensation:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the state of New York. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and 401k contributions, and (for applicable Sales roles) an enticing commission structure.

New York - Base Salary Range:$90,000—$120,000 USD

What you can expect:

At Global Relay, there’s no ceiling to wh