Product Owner - Shared Experiences & Channels

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

The TMCC Website Product Owner (PO) will be responsible for defining the mission and priorities that drive efficiencies, innovation, and improvements to support the achievement of Domain OKRs.  The position requires regular and effective partnership with DnT, DnA, Service Operations, Marketing and other Domains to enhance Digital offerings and Self-Service. This involves leading quality delivery of capabilities, software development, and/or data reporting while mitigating TFS’s risk exposure. A PO is responsible for maximizing the return on investment, enabling business value/results, and managing stakeholder expectations.

The PO’s main responsibilities include:

• Defining the overall product vision, market analysis, and roadmap across the entire product lifecycle by collaborating with multiple teams and Stakeholders to ensure product vision success.

• Bridges the gap between product strategy and development by highlighting customer needs.

• End-to-end product ownership, business process design, and product (MyFS Web and App) roadmap execution.

• Lead the factory product roadmap and release planning, refining a robust backlog using agile best practices.

• Solve for dependencies and resource needs.

• Serves as a change agent who will regularly interact with and influence decision making of management, stakeholders and team members as needed.

• Collaborate with other factories to help define and deliver solutions and capabilities that result in the highest business value.

• Define and track metrics to focus on business value realization throughout the product lifecycle.

• Work with the Business Domain Owner and/or Domain Operations Owner to ensure the highest value is being delivered for funding received and will plan resources and manage financials.

• Actively lead and participate in factory and domain ceremonies and executive meetings.

• Participate in industry trade organizations and/or attend conferences, training events, etc. to stay on top of business and technology trends.

• Build, manage and maintain vendor and partner relationships (with platform providers, integrators, DMS providers, etc.)

• Effectively create and distribute communications to internal and/or external customers regarding releases.

Additional Summary:

• 5+ years of relevant work experience leading Digital Experiences with similarly sized audience (~4M monthly logins)

• Successful track record of leading Digital implementations with demonstrated digital website customer CSAT ratings

• Proven ability in strategic planning and exceeding expectations on stated goals

• Demonstrates thorough understanding of existing MyFS Website offerings across TMCC Tenants

• Demonstrates deep understanding of class leading Digital Self-Service experiences in industry

• Established track record of leading Product Teams for large-scale digital offerings

• Proven ability to successfully work with outside stakeholders to define Product vision and outline success metrics

• Proven ability to ideate, create and market a Web/App Product vision

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: 

• A work environment built on teamwork, flexibility and respect 

• Professional growth and development programs to help advance your career, as well as tuition reimburse