Sales Engineer

 Sales Engineer, Regular contract,
United States (US)  

 

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Summary:

This position is responsible for supporting acquiring clients' pre & post-sales and integration needs. They work closely with Account Executives and Account Managers to provide technical product integration support to the sales team. The sales engineer is the technical liaison between customers and internal departments, which includes product management, marketing, sales, service, QA, and software development. They gather and assess functional, technical, and business requirements to understand how to implement Ingenico products and services best. The candidate can perform technical and sales-related activities at customer locations independent of sales executives, including, but not limited to, customer presentations and product demonstrations.

 

Responsible for field support of customer integrations. Product integration will involve working with customers directly and through partner relationships. Product integration includes gathering customer technical requirements, providing guidance and training on Ingenico's suite of terminal solutions and available services, and actively working in a support role.

The ideal candidate will be familiar with payment host systems, certification processes, POS register systems, and integration kits. Equivalent experience in developing technical solutions is also preferred. The sales engineer will have the base experience and qualifications described below for the sales engineering role. In addition, the Sales Engineer will have a track record of successfully managing, consulting, and servicing our largest and most complex acquiring customers. Solutions in this space may require custom development, a very high level of responsiveness, and the ability to work within a very complex customer environment.

 

Essential Functions/ Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Primary Interface for customer engagement, including all facets during the sales, implementation, certification, and support stages. This includes all hardware, software, and service solutions.
• Work with 3rd party financial solution providers to resolve technical integration issues.
• Provide product training to customers and partners
• Analyze customer requirements and recommend best practices & solutions
• Provide sales support to account executives in the form of presentations, whiteboard sessions, and technical demonstrations of the product
• Support existing client base in problem determination, resolution, and product upgrade
• Participate in sales meetings and industry-related events
• Recommend product enhancements and provide customer feedback to product management
• Aid in testing and piloting of new hardware and software
• Work with QA & software engineering on problem recreation and resolution
• Technical expertise in Ingenico's products and services
• Collaborate with sales, product, software development, and QA to accelerate product adoption.
• Provide input to Technical Services and Software Development to accelerate the evolution of Ingenico's products and services.

 

Competencies / Skills Requirements:

• Development knowledge of Android, Java, and C Sharp
• Knowledge of API Integration
• Proficient in host certification processes.
• Proficient in secure payment solutions
• Proficient in troubleshooting and problem resolution
• A technical position involving terminal software utilization, PC installations, and understanding of payment workflows at a very detailed level.
• Project management, time management, and task prioritization skills
• Analytical capabilities and leadership skills, including experience managing customer expectations.
• Written and verbal communication skills in customer settings and with internal management.
• Ability to establish solid business relationships and work effectively in a team environment.
• Ability to communicate business needs to technical people and simplify complex technical information for non-technical people.

Technical and