Doble Salesforce Administrator

JOB SUMMARY

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. This position is dedicated to supporting the Salesforce platform with focus on supporting Service and Experience Cloud.  End User experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a top priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy collaborating with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

This role will be focused working with the Doble teams to review current process and facilitate automation and enhancement ensuring its effective and efficient use by managing users, data and applications.  This role collaborates with business stakeholders to identify and implement solutions.

ESSENTIAL JOB FUNCTIONS

 

• User Management:

Create, update, and manage user accounts, profiles, and permissions to ensure users have the appropriate access to the Salesforce platform to perform their roles. 

• Data Management:

Maintain data integrity and accuracy by performing data cleansing, and import/export processes, as well as implementing data validation rules. 

• Security:

Set up and maintain Salesforce security settings to protect sensitive data.  May implement security controls such as sharing rules and field-level security, to restrict access to data.

• Platform Configuration:

Configure and customize Salesforce objects, fields, flows and integrations to align with business requirements and optimize platform performance. 

 

 

 

• Application Support:

Troubleshoot technical issues, provide user support, and implement solutions to improve Salesforce usage and effectiveness. 

• Process Improvement:

Identify areas for improvement in Salesforce processes and implement solutions to streamline operations. 

• Collaboration:

Work closely with business stakeholders to understand their needs and translate them into Salesforce solutions. 

• Staying Current:

Remain up-to-date with the latest Salesforce features and best practices. 

 

QUALIFICATIONS

EDUCATION:

Bachelor’s Degree B.A./B.S. in Business, or Marketing; Bachelor’s Degree in Engineering, or equivalent related experience.

REQUIRED EXPERIENCE:

• 5+ years of Salesforce experience delivering Customer Success solutions
• Salesforce Admin 101 Certification
• Previous Salesforce Administration experience
• Previous Agent Force or EinsteinAI experience
• In depth understanding of Boomi or any ETL
• Strong interpersonal skills with the ability to work independently and within a team environment
• Successful track-record of working with cross-functional teams
• Previous ERP experience (Business Central Preferred)
• Strong communication skills, both written and verbal
• Team player with a positive “Can-do” attitude
• Ability to maintain a professional demeanor at all times with stakeholders both internal and external to Doble
• Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Domestic and international travel, including air travel, may be occasionally required up to 5% of the time
• Must be fluent English, both oral and written form

 

PREFERRED EXPERIENCE (Not Required):

• Familiarity with Doble portfolio
• Fluency in additional languages other than English
• Advanced Salesforce Administrator (ADM211) Certification

 

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize wri