Sr. Business Protection Specialist

Discover What’s Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. 

About the Role

The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls.

The Sr. Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations.

This person will play a key role in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings.

Key Responsibilities

Regulatory Oversight & Self-Audit Execution

• Conduct regulator-aligned self-audits of Operations teams’ manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. Identify process deviations, emerging patterns, and escalate findings with clear documentation and recommended corrective actions. Work with analytical teams to identify continuous improvements to identify process deviations.

• Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries.

Process Mapping & Control Alignment

• Map end-to-end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution.

• Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience.

• Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams.

Regulatory Change Monitoring & Impact Assessment

• Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection.

• Assess the operational and control impact of regulatory changes and support the definition of required process updates in partnership with Compliance.

• Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes.

Audit & Compliance Enablement

• Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution.

• Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts.

• Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines.

Cross-Functional Partnership & Risk Awareness

• Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership.

Qualifications

• Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated indu