Sr. Business Systems Analyst

What you can expect:

Zoom’s Business Applications team is looking for a Sr. Business Systems Analyst (BSA) to support our dynamic New Service Introduction (NSI) team. This position will partner with Zoom’s Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve Zoom’s customer adoption. The role seeks an experienced, driven self-starter with a 'can do' attitude to support NSI and Commerce Enablement initiatives.

About the Team:

The team focuses on NSI offer enablement, implementing system changes to introduce new products to direct, channel, and online markets. We work with product managers, operations, including sales, channel, finance, billing, and pricing teams across Zoom.

Responsibilities

• Building cross-functional relationships as SME and advisor on new product sales and GTM processes, including Lead to Cash, Subscription Billing, and User Licensing.

• Leading Product Launch partnerships to uncover needs and gather system change requirements with PMs, Sales Ops, Enablement, Finance, and FP&A.

• Gathering and translate cross-functional business requirements into functional designs, user stories, and process flows.

• Designing and deliver end-to-end solutions across CPQ, Billing, Provisioning, AR, and Subscription systems.

• Defining and manage integration flows across Salesforce, Zuora, Oracle ERP and related platforms.

• Leading testing lifecycle including UAT planning, issue triage, and stakeholder sign-off to ensure high-quality releases.

• Collaborating with our Engineering technology teams to define functional requirements, process flow diagrams and actionable tasks in an agile environment.

What we’re looking for

• Hold a BS in Computer Science, Management of Information Systems, or equivalent

• Have 12–15 years of experience in business systems analysis and/or solution architecture.

• Have extensive domain knowledge of Lead-to-Cash, Subscription Billing, and Q2C processes.

• Have hands-on experience with Salesforce, Zuora and/or Oracle Financials

• Have experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

• Have experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart

• Be proficient in SQL and process modeling (UML, swim lanes, wireframes).

• Have extensive communication and stakeholder management skills.

Salary Range or On Target Earnings:

Minimum:

$124 000,00

Maximum:

$271 200,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/12/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills