Director, Sales and Service (University of Richmond)

DIRECTOR, SALES AND SERVICE (UNIVESRITY OF RICHMOND)

Richmond, VA

On-Site

 

THE RUNDOWN

Playfly Sports is looking for a Director, Sales and Service to join our team in Richmond, VA.

The Director, Sales and Service will manage the sales and servicing of tickets for the general seating areas at the Athletics venues, as applicable, for the home games of the University’s intercollegiate Teams (the “Teams” including Football, Men’s Basketball, Women’s Basketball, and any other ticketed sports), including selling, as applicable, new season tickets, partial season ticket plans, group ticket plans and individual game tickets. The position will focus on group sales, but will also manage the inbound ticket sales phone line, in an effort to “upsell” conventional fans into packages that either A.) Increase their level of spend, and/or B.) Increase their level of avidity for The University of Richmond Athletics.

 

WHAT YOU'LL ACCOMPLISH

• Sell tickets for all ticketed sports through inbound and outbound calls.
• Oversee Sales and Service Consultant
• Focus outbound sales efforts on group sales and new ticket sales.
• Assist in selling Premium Hospitality packages as needed
• Contact area businesses and individuals via phone, in-person appointments, and networking events to sell group ticket plans as well as season tickets, corporate, and partial plans.
• Make a minimum of 30 connections (conversations) with Spider fans daily.
• Service and renew season ticket holders as directed by the University, primarily focused on high risk renewal accounts.
• Develop and execute approved Annual Business and Sales Plan and Operating Budget. 
• Recruit, hire, train, and supervise Sales & Service staff should the FRMC staff be expanded in future.
• Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and Playfly Sports globally. 
• Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Grow business each year. 
• Meet personal sales goals. 
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes 
• Identify, explore and research new sales opportunities to include season ticket and group sales target markets 
• Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting. 
• Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing. 
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs in conjunction with Athletic ticket and marketing staff.
• Lead and/or support Athletics in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs etc.
• Serve as a member of the external operations team.
• Other responsibilities as assigned. 

 

WHAT YOU'LL BRING

• Bachelor’s degree preferred but not required
• 2-3 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Experience with ticketing software and CRM program preferred.
• Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
• Strong organizational and time management skills.
• Proven problem-solving ability.
• Professional image and demeanor at all times.
• Proven ability to effectively coach and manage others.
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Ability to work well with others and confidence when taki