Field Force Training and Development Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Training

Job Category:

Professional

All Job Posting Locations:

Beirut, Lebanon, Cairo, Egypt

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Egypt, Lebanon - Requisition Number: R-030177

Morocco - Requisition Number: R-030829

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for the Field Force Training and Development Manager role.

Purpose: Responsible for designing, implementing, and overseeing all training programs related to selling skills, the company’s selling model, and coaching capabilities for the sales force, sales managers, and field-based medical and marketing teams. This role will ensure that commercial teams are fully equipped to engage healthcare professionals effectively, in line with company standards and compliance requirements. The role will also manage external vendors to deliver specialized training solutions for development in current role and future roles of employees.

You will be responsible for:

Sales Representative Training

- Design and deliver training programs covering core sales competencies such as: 

• Prospecting and segmentation

• Objection handling and closing techniques

• Account planning and territory management

• Facilitate product knowledge sessions and ensure annual certification compliance

• Ensure proper onboarding of the new FF, (Initial/ follow up trainings/ Testing/ Certification) to get them equipped with J&J selling models/ skills/ techniques

• Implement J&J Selling Model, leveraging internal or external resources

• Conduct in-field coaching and role-playing exercises to reinforce classroom learning

• Monitor the consistent implementation of the selling model through regular field observation and feedback sessions.

• Evaluate training effectiveness through performance metrics, field feedback, and periodic skill assessments.

• Ensure Cycle Meeting readiness and implement across the team’s role play exercises to ensure Sales Team readiness

• Expand his scope to leverage the skills of the Access & Medical teams e.g. MSLs to improve the customer interactions experience & expected outcomes

Sales Manager Coaching

• Coach sales managers on performance management, data-driven decision-making, and execution discipline

• Support managers in conducting pipeline reviews, performance boards, and coaching conversations

• Promote a culture of accountability, performance and continuous improvement

Capability Building & Diagnostics

• Conduct capability assessments to identify skill gaps across the whole customer facing functions

• Codify best practices from top-performing reps and integrate them into trai