Field Service Engineer

Field Service Engineer

Responsible for a complete range of Field Service Engineering activities for our specialized x-ray inspection systems to include installations, preventative maintenance, customer training, trouble shooting, repairs, upgrades as well as remote technical support and service.

Job Description:

• Install, troubleshoot, and maintain x-ray systems and components on customer sites.

• Provide on-site and remote customer support as required.

• Train customers in the operation and maintenance of x-ray systems and components.

• Identify and analyze source of problem; recommend proper corrective action and repair or replace parts as needed.

• Interact with a cross-disciplinary engineering team (mechanical, electrical, software, imaging) to help resolve customer problems and provide world class customer service.

• Conduct preventative maintenance tasks on systems and components in the field.

• Perform tasks in accordance and compliance with US and European standards, defined quality standards, all related Company design and safety standards.

• Maintain thorough and accurate documentation and trip reports.

• Work with Production, Design & Installation teams to revise drawings and ensure accuracy of final built package.

• Test, troubleshoot and debug electrical, components and systems in-house and at customer locations.

• Install, wire, and configure electrical, imaging and x-ray components into new and existing systems.

• Ensure all work is completed in compliance with all applicable local, state, federal Electrical standards.

• Wiring of custom systems to include electrical panel building, machine wiring, pulling wire, terminating, bending conduit, wiring motors and system startup and testing.

• Assist with the preparation and debugging of PLC or PC based control programs.

• Perform miscellaneous duties as assigned including clean-up, department organization, material movement, and forklift operation.

• Provide mechanical system integration and assembly support.

• This is a facility-based position that requires extensive travel (up to 60%).

o Majority of travel will be Domestic but International travel may be required.

o Work out of facilities in East Haven, CT and Bohemia, NY when not on travel.

Essential Skills:

• Associate degree in either Electrical or Mechanical Engineering discipline.

• Minimum 3 years of comparable field service experience with direct customer interface.

• Minimum 2 years of directly related hands-on experience in a manufacturing environment.

• Proficiency in cutting, stripping, tinning, and crimping cable and harness.

• Ability to read wiring diagrams, schematics and engineering documentation.

• Must be a US citizen or permanent resident and able to pass personal background and security checks.

• Proficiency in the English language with established written and verbal communication skills.

• Must have a strong understanding of PC’s and be proficient in MS operating systems, networking and MS office applications.

• Ability to work in a fast paced dynamic environment with a strong mechanical and electrical aptitude and problem solving abilities.

• Must be highly organized and self-motivated.

Non-Essential Skills:

• Bachelor’s degree in Electrical or Mechanical Engineering.

• 2 plus years of experience in integration and troubleshooting of industrial, automated machinery systems.

• Prior experience working with BOMS and or computerized MRP or ERP systems.

• Prior exposure or experience with x-ray technology and/or x-ray inspection systems would be a plus but not required.

• Established understanding and experience working with high voltage power levels (>1KW).

• Familiarity with motor drives (Copley), PLC (Allen Bradley, Siemens) and PC based control system.

• Knowledge of Pneumatic Actuator Control and Relay Logic.

• Knowledge of Machine Guarding Systems and Power Distribution.

• Knowledge of CE, UL, or other applicable regulatory guidelines or standards.

• Experience in tuning and Integration of DC Drives, VFD’s, Servo Drives, PLC’s and PC based control systems.

• Experience with AutoCAD for Electrical.

Physical and Mental Demands:

• Regularly required to sit, walk, bend and stand.

• Domestic and International travel via air, rail and car.

• Will be required to lift, move, erect, install and assemble electro-mechanical parts and components of varying weight, height, length and width dimensions.

• Expected to effectively communicate in person, on phone, and via email and other electronic devices on a continual and repetitive basis.

• Will nee