Technical Product Manager, Customer Data Management

About Rocket Lawyer   We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.   We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About your role

We’re looking for a Technical Product Manager to lead the evolution of Rocket Lawyer’s customer data infrastructure.

You will define and deliver a centralized, scalable data platform that enables real-time insights, drives product innovation, and improves customer experience and business outcomes.

Working within a product trio (Product, Engineering, Business), you will lead discovery, define strategy, and execute a multi-phase roadmap to modernize how we collect, manage, and activate customer data across the organization.

How you will make a difference day to day

Strategy & Vision

• Define the vision and roadmap for a unified customer data platform
• Establish standardized data definitions, models, and “sources of truth” across the organization
• Identify gaps in current architecture and design a future-state data ecosystem

Data Infrastructure & Governance

• Design scalable systems for collecting, storing, transforming, and profiling customer data
• Implement data governance practices to ensure quality, consistency, and long-term sustainability
• Enable near real-time data access for internal teams and systems

Insights & Activation

• Enable teams to:
  • Understand customer behavior and trends
  • Build real-time dashboards and BI reporting
  • Create customer profiles and trigger-based experiences
  • Define audiences for marketing and lifecycle communications
• Support integration with third-party tools for downstream activation

Product Delivery

• Own end-to-end product delivery—from discovery to launch
• Validate product decisions across value, feasibility, usability, and viability
• Define KPIs and measure product performance
• Write clear requirements and partner with engineering to deliver on time
• Drive agile processes (planning, refinement, sprint execution)

Leadership & Collaboration

• Act as the product leader for customer data across Rocket Lawyer
• Partner with engineering, data, UX, and business stakeholders
• Communicate roadmap, risks, and progress to executive audiences
• Align cross-functional teams around a shared data strategy

What you’ll need

• 5+ years of experience as a Technical Product Manager
• Proven track record delivering complex, data-intensive products
• Strong understanding of data platforms, APIs, and scalable architectures
• Ability to translate business needs into technical solutions (and vice versa)
• Comfortable working with engineers, architects, and designers at a deep level
• Excellent communication skills—able to simplify complex topics for any audience

Product Skills

• Strong product discovery and data-driven decision-making
• Experience with customer data platforms (CDPs), data lakes, or BI systems
• Ability to define and prioritize functional and non-functional requirements
• Skilled in agile delivery and cross-team coordination
• Experience instrumenting products, tracking KPIs, and running A/B tests
• Comfortable creating user flows, wireframes, and product documentation
• Experience integrating third-party systems and vendors

Soft Skills

• Ownership mindset—you take responsibility for outcomes
• Curious, humble, and continuously learning
• Highly empathetic toward customers and stakeholders
• Bias for action—you move things forward proactively
• Strong collaborator and communicator
• Passion for building impactful products that improve people’s lives

Why Join Us

• Work on a high-impact platform used by millions globally
• Help shape the future of legal accessibility
• Join a