Business Systems Analyst, Digital Workplace

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating systems and experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture. Within IT, the Corporate Applications team supports Zuora’s shared services functions, notably Finance, HR, and Legal.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or off-sites. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Blackline, Coupa, NetSuite, Workday, among other SaaS applications

What you’ll do

• Partner with your Finance, HR, and Legal business stakeholders to improve their employee experience, freeing teams from repetitive, tedious tasks and allowing them to better focus on their business and career goals
• Design, implement, and maintain systems (people, process, and tools) that enable our business teams to get work done efficiently and effectively 
• Drive continuous improvement and best practices in our systems and processes
• Define the vision for the future-state, anticipate business needs, prioritize user stories through backlog refinement
• Deliver projects and system enhancements, configuring applications to meet business needs 
• Maintain system reliability by providing support and resolving incidents, help with QA testing and facilitate User Acceptance Testing

Your first 9 months will look something like this

• Within the first 30 days: 
• You will get acquainted with Zuora, your team, and cross-functional stakeholders inside and outside of IT. You will begin to build trust with them and understand the nuances of each of their teams and processes.
• You will review and refine your onboarding plan with your manager, clearly defining your objectives together along with the resources/support needed to make you and your team successful. 
• You will understand how your work fits into the overall strategy and what is needed from you to positively contribute to that strategy. 
• You will begin to familiarize yourself with our tech stack and overall environment, focusing on the shared services  processes and applications.
• You will understand your team’s responsibilities and their current priorities.
  
  
• Within the first 90 days:
• You will continue building on all of the above.
• You will create a plan for how you will contribute to our overall strategy and success. 
• You will actively gain a strong understanding of your applications, product backlog, current bugs and pain points. You will use that understanding to define and refine a roadmap for new features and functionality.
• You will become a primary point of contact and liaison between business teams and IT. You will be regularly communicating with your stakeholders to ensure alignment.
• You will start driving improvements to our systems:
• Lead business requirements gathering processes for system enhancements
• Analyze requirements; perform fit-gap analysis
• Understand and influence business process gaps via problem framing and applications solutioning
• Produce user stories, acceptance criteria, functional designs, specifications, prototypes, and proofs-of-concept for new and enhanced functionality
• Conduct Solution Reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
• Advise on potential positive and negative implications of decisions
• You will troubleshoot and identify root causes for application issues; serve as tier 2 and tier 3 application support;
• Resolve application defects 
• Identify and lead system improvement opportunities to better serve business processes
  
  
• By 6-9 mon