Sr. Financial Analyst, Digital Payments & Billing

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You'll Do

Are you fascinated with designing and optimizing customer-centric billing solutions and procedures? Do you love process improvement and automation? Are you excited about joining a fast-growing PE-backed company to help create best-in-class billing procedures that will eliminate friction with our customers and allow for seamless sales to cash reconciliations? Do you love cross-functional collaboration?

Primary Responsibilities Include

The Sr Analyst, Billing and Digital Payments reports to the Global Controller and fills a key role on the Finance team at SimpliSafe. You will partner cross-functionally to help design, implement and optimize billing processes for SimpliSafe’s customer base to ensure a seamless billing experience. You will develop and prepare reports on billing performance and establish KPIs that will help drive improvement and provide key stakeholders with appropriate levels of visibility. As SimpliSafe’s Digital Payments Optimization Lead, you will be the go-to-person and resident expert for all billing-related topics.

• Work cross-functionally to develop, drive and evolve our payment strategy, including billing, fraud, risk, returns and bad debt
• Identify and coordinate payment optimization initiatives with internal and external partners
• Partner with internal stakeholders to thoughtfully architect and implement new payment solutions as new business requirements arise
• Monitor billing platform performance, and partner with internal and external resources to detect and troubleshoot production anomalies, errors and issues
• Monitor the success of billing and payment runs in our third party subscription billing system
• Identify and develop fraud and risk mitigation factors across all lines of business and sales channels
• Optimize the refund and chargebacks processes
• Optimize past due save operations leveraging outbound contact center team and customer marketing efforts
• Build and maintain relationships with business partners, including card processors, third party billing platforms and consultants
• Assist in developing, monitoring and reporting on key metrics
• Help build out payments capabilities to expand internationally

What You'll Bring

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field
• 6+ years of relevant billing operations experience, preferably in a high-growth subscription business
• Strong understanding of billing and collections processes and basic accounting reconciliations
• Proven success in optimizing credit card processing fees and in delivering significant cost savings
• In-depth knowledge about credit card scheme and economics of various players in the value chain
• Experience with various digital payment methods
• Proven track record in value creation, including improving authorization rates and minimizing chargeback costs
• Commitment to operational excellence and accuracy in billing
• Experience using Zuora and NetSuite, a plus
• Outstanding communication skills and the ability to build strong relationships cross-functionally
• You’re a detail-oriented problem solver, with tenacity and no ego that thrives in a fast-paced environment

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too smal