Director, deal desk strategy & operations

📐 About this role

We’re looking for a strategic, collaborative, and results-oriented leader to build and guide our deal strategy & operations function. As the Director of deal desk strategy & operations, you will be a player-coach, responsible for shaping the function's long-term vision while simultaneously rolling up your sleeves to support complex, high-value deals. You will lead a growing team, define our strategic framework for deal execution, and serve as a critical partner to our Go-To-Market (GTM) leadership, all while operating at WRITER speed.

This is a unique opportunity to build a pivotal function from the ground up, establishing the processes, team, and systems that will underpin our commercial success as we scale. You will be a key member of the GTM Strategic Ops leadership team, driving initiatives that help us move faster, adapt to change, and win in the market. We are looking for a leader who embodies our company values of Connect, Challenge, and Own, and who is passionate about building a world-class deal desk organization.

🦸🏻‍♀️ Your responsibilities:

• Drive GTM strategy: act as a strategic partner to Sales, Revenue Operations, BizOps, Finance, Legal, and Product leadership, providing executive-level guidance on complex deal structures, pricing, and non-standard terms to maximize revenue and accelerate deal velocity.

• Lead and mentor: build, manage, and develop a high-performing deal strategy & operations team, fostering a culture of autonomy, high-quality execution, and continuous learning.

• Build scalable processes: design, implement, and optimize the end-to-end quote-to-cash process. You will architect the systems and workflows that enable the team to operate efficiently at scale while maintaining accuracy and compliance.

• Be a hands-on expert: serve as the ultimate point of escalation for the most strategic and complex deals, getting deep in the weeds with your team to find creative solutions and ensure successful closure.

• Generate actionable insights: leverage data from deal cycles to provide the executive team with critical insights that will shape our GTM strategy, influence future pricing and packaging decisions, and inform product development.

• Develop strategic relationships: cultivate strong, trust-based partnerships across the organization, establishing the deal strategy & ops team as the central hub of expertise for all commercial matters.

• Drive quote-to-cash systems strategy: advise on the evolution of our quote-to-cash technology stack, ensuring our tools are optimized for our current needs and prepared for future scale.

⭐️ Is this you?

• Proven experience in a deal desk, sales operations, or revenue operations leadership role, preferably within a high-growth B2B SaaS environment.

• A "player-coach" mindset with a demonstrated ability to lead and mentor a team while also directly contributing to hands-on operational work.

• Deep expertise in structuring complex, multi-product deals, with a strong understanding of revenue recognition principles and commercial legal terms.

• A problem-solving and strategic mindset, with the ability to navigate ambiguity and build new processes and functions from the ground up.

• Excellent interpersonal and communication skills, with the ability to build consensus and act as a trusted advisor to senior leadership.

• Extensive experience with Salesforce CPQ or other quote-to-cash systems.

• A passion for creating an AI-driven operational powerhouse that drives business growth and a reputation for being a collaborative, high-impact leader.

• Experience working with revenue recognition principles and US GAAP.

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wid