Director, B2B eCommerce Product and Platform Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: Director – B2B eCommerce Product and Platform Operations

Job Location: Irving, TX (Hybrid role)

Current Need:

Mckesson is looking for an experienced professional to fill our Director – B2B eCommerce Product and Platform Operations role to lead our “Connect” operations and ensure seamless delivery of products and platform services. This is a strategic leadership position responsible to oversee product and platform operations, service management, release management, and best practice methodologies ensuring alignment with business goals and driving technology operational excellence. The Director, within B2B eCommerce Experience Technology of Pharmaceutical Solutions and Services Business Unit (PSaS), is accountable for the relationship and performance of products and platform managed services partners, product development teams and McKesson Technology leadership.  

This Service Leader serves as a key technology partner for the PSaS CIO, and focal leader for multi-disciplinary technology initiatives serving this business unit.  Reporting to the VP - B2B Ecommerce Experience Technology, this position is responsible for ensuring that technology products and client services are operationally aligned with industry best practices, optimized for efficiency, and positioned to support the organization's strategic goals. The ideal candidate will be a change agent with a deep understanding of technology best practices, product and platform services management, and a proven track record of leading technology service improvement initiatives. 

Key Responsibilities  :

Product and Platform Operations 

• Develop and implement the operations and service delivery strategy for Connect B2B eCommerce business in alignment with McKesson Technology (MT) and business objectives.  

• Provide strategic operations direction with a focus on performance, security, scalability, and cost-effectiveness.  

• Oversee the operations of Product support & delivery, platform infrastructure and integrations, including networks, servers, and cloud services.  

• Maintain executive relationship of Managed Service Providers, ensuring the effective delivery of outsourced services and solutions in line with established KPIs, KRAs and other metrics.  

• Manage the execution of technology service delivery processes, including incident management, problem management, change management, and service request fulfillment.  

• Guide senior leadership in driving continuous improvement in service delivery through regular review and optimization of processes and tools