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Manager, Customer Service
WilsonartUnited Statesfull_timeVerifiedPosted 29 Jul 2024
About the role
Wilsonart Overview
Headquartered in Austin, Texas, Wilsonart is a world leading manufacturerand distributor of engineered
surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500.
Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail
markets. Wilsonart, operating under the Wilsonart®, Resopal®, Polyrey®, Arborite®, Laminart®,
Bushboard™, Mermaid™, Shore®, Ralph Wilson®, KML®, NewLeaf®, Wetwall®, Durcon® and
Technistone® brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface,
Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in
more than 100 countries with manufacturing operations in North America, United Kingdom, France,
Germany and Czech Republic.
Positioned for Future Growth
An extensiveglobalmanufacturing footprint, state-of-the-art process technologies, and scalable Global
distribution capabilities provide a meaningful competitive advantage with excellent brand recognition
and a reputation for product innovation and superior service which allow for strong and stable margin
performance and robust cash flow conversion. We have a strong Wilsonart culture and an extremely
talented employee base as well as a dedicated and invested core Executive Leadership Team.
Our History
For more than 60 years, Wilsonart has honored our founders' promise to provide our customers with
industry-leading products and service. In November 2012, Wilsonart became a new, independent
Wilsonart when Clayton, Dubilier & Rice ("CD&R") and Illinois Tool Works Inc. (NYSE: ITW) completed a
transaction for the sale of ITW's Decorative Surfaces business unit. CD&R acquired a majority stake in
the new freestanding business and ITW retained an ongoing ownership stake.
Founded in 1978, Clayton, Dubilier & Rice is a private equity firm with an investmentstrategy predicated
on producing financial returns through building stronger, more profitable businesses. The Firm’s
partners and advisors include a combination of skilled investment decision-makers and seasoned
corporate leaders frommajor global enterprises. Since inception, CD&R has managed the investment of
more than $18 billion in 56 businesses with an aggregate transaction value of approximately $90 billion.
The Firm has offices in New York and London. For more information, please visit http://www.cdr-
inc.com/.
Our Mission and Values
Wilsonart is driven by a mission to create surfaces people love, with service you can count on, delivered
by people who care. Wilsonart is driven by providing beautiful, hard-working, on-trend and high
performingengineered surfaces forwhateveryou need to cover. Fordecades, ourcompanies worldwide
have given designers and builders the right tools for the job, no matterhow specialized. Today, we bring
you a portfolio of solutions, both decorative and functional, that spans retail, hospitality, healthcare,
education, office, and institutional applications.
Service You Can Count On.
Wilsonart is dedicated to getting our customers what they want, when and how they want it. From a
North American fleet of trucks, to strategically located distribution centers around the world, we can
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