Regional Service Manager, Cardiac Rhythm Management - NE Region
MedtronicAbout the role
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Backfill for Erica MoyerBring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales as we engineer the extraordinary and change lives.
POSITION DESCRIPTION:
Collaborates with key stakeholders to coordinate, develop and execute service strategies to achieve short and long term business objectives within region as it relates to service activities and program. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.
POSITION RESPONSIBILITIES:
Service Leadership
Lead all CVG service related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service
Work with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage
Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers
Lead and drive changes focused on service burden reduction and new service models
Work with regional and district leadership to align resources based on business priorities and appropriate service demands
CVG
Partner with RVP and CVG DMs and DSMs to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals
Drive cross BU support for key CVG programs/needs
Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion related activities in Salesforce.com and completion of other stated deliverables
People Management
Lead regional District Service Managers to execute on key goals and objectives
Manage own Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary
Assist employees with individual development planning
Responsible for DSM and Clinical Specialist staffing. Continually work to maintain a strong, diverse bench of Clinical Specialist and DSM talent for future hiring opportunities
Business Operations
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