Customer Support Representative (ZR_20970_JOB)

<span id="spandesc"><p>This is a remote position.</p><span id="spandesc"> <span><b>Paid hours per week: </b>37.5 hours</span> <br/> <span><span><span><span><span><span><b>Schedules:</b></span></span></span></span></span></span> <br/> <span><span><span><span><span><span>Saturday to Wednesday, 12:00 PM - 9:00 PM | 1-hour unpaid break, two 15-minute unpaid breaks | New York City, USA (Eastern Daylight Time)</span></span></span></span></span></span> <br/> <span><span><span><span><span><span>Friday to Tuesday, 10:00 AM - 7:00 PM | 1-hour unpaid break, two 15-minute unpaid breaks | New York City, USA (Eastern Daylight Time)<br/><br/><b>Job Role Overview</b><br/>We are seeking an experienced Customer Support Representative to join our team and provide exceptional customer service. The successful candidate will be responsible for the following responsibilities:</span></span></span></span></span></span> <span><span><br/><br/><br/></span></span> </span> <span><span><span><span><b>Responsibilities</b></span></span></span></span> <span><span><br/></span></span> <span id="spandesc"> <ul> <li><span><span><span><span><span><span><span><span>Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.</span></span></span></span></span></span></span><span><span><br/></span></span></span></li> <li><span><span><span><span><span><span><span><span>Engage with customers to learn about and address their needs, complaints, or other issues with products or services.</span></span></span></span></span></span></span><span><span><br/></span></span></span></li> <li><span><span><span><span><span><span><span><span>Confirm or clarify information and diffuse angry clients, as needed.</span></span></span></span></span></span></span><span><span><br/></span></span></span></li> <li><span><span><span><span><span><span><span><span>Document all call information according to standard operating procedures.</span></span></span></span></span></span></span><span><span><br/></span></span></span></li> <li><span><span><span><span><span><span>Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment.</span></span></span></span></span></span><br/></li> </ul> </span> <span><span><br/></span></span> <br/> <br/> <span><span><br/></span></span> <span><span><br/></span></span> <br/> </span> <br/> <span id="spanreq"><h3>Requirements</h3> <ul> <li><span><span><span>1+ years of experience in a call center environment.</span></span><br/></span></li> <li><span><span><span>4+ years of experience in handling high-profile voice accounts is a MUST.</span></span><br/></span></li> <li><span><span><span>Reliable internet connection and a quiet work environment. Proficient in conversational and written English.</span></span><br/></span></li> <li><span><span><span>Strong interpersonal skills, multitasking abilities, and organizational skills.</span></span><br/></span></li> <li><span><span><span>Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)</span></span><br/></span></li> <li><span><span><span>Coachable, Punctual, Assertive, and Diligent.</span></span><br/></span></li> </ul> <br/> </span> <br/> <span id="spanben"><h3>Benefits</h3> <span><span><span><span><b>Independent Contractor Perks</b></span></span></span></span> <br/> <ul> <li><span><span><span><span>Permanent work from home</span></span></span></span><br/></li> <li><span><span><span><span>Immediate hiring</span></span></span></span><br/></li> <li><span><span><span><span>Steady freelance job</span></span></span></span><br/></li> </ul> <span><span><span>ZR_20970_JOB</span></span></span> <span><br/></span> <br/> </span> <br/>