Director, Assessment Delivery Operations

Director, Assessment Delivery Operations  

College Board: Operations 

Location: Remote-USA or Hybrid 2 days a week to Reston VA office 

Type: This is a full-time position that includes work on weekends to support test administrations 

About the Team 

The Assessment Delivery Operations function, comprising approximately 80 people, oversees the organization’s digital operations.  This includes everything from onboarding and preparing test centers and students to actively managing test administration.  The integrated team also encompasses Content Management, Administration & Delivery, Supply Chain Management, and Logistics functions.  They play a pivotal role in designing and implementing essential assessment delivery needs for College Board programs.  

About the Opportunity  

As the Director of Assessment Delivery Operations at the College Board, you will lead key initiatives supporting College Board Digital Assessments.  Your primary responsibility will be to design, implement, and manage the operational processes that enable assessment readiness functions for educators and students. In this crucial role, you will utilize data analytics and customer feedback to drive operational excellence and enhance the customer experience by identifying and implementing strategic processes that align with our business goals and objectives.   

You will integrate feedback from external customers and key internal groups, such as College Readiness Assessments, cross-product teams, Customer Engagement and Experience, and Engagement & Reach, to ensure our operational communications and processes are user-centric, efficient and timely.  You will lead registration and readiness operations, ensuring seamless execution through various methodologies.  Additionally, you will monitor and report on operationally-supported registration processes and readiness progress, addressing escalations and exceptions as they arise.   

You will actively collaborate with stakeholders across the organization to bring operational insights on registration and readiness to the forefront, using your influence to shape product backlogs and drive both innovation and efficiency in our operations.  This role requires an operational generalist with the analytical, project, and technology skills to design and deliver effective business processes. 

In this role, you will: <