Renewals Coordinator

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

The Job…

• Manage Renewal Processes: Oversee the renewal process for existing customers, ensuring timely and accurate renewals.
• Customer Relationship Management: Maintain and strengthen customer relationships through regular interactions, understanding their needs, and ensuring customer satisfaction.
• Contract Review and Negotiation: Assist in reviewing and negotiating contract terms to align with customer needs and company goals.
• Customer Feedback Collection: Gather customer feedback and collaborate with product and support teams to enhance the customer experience.
• Market Trend Analysis: Stay informed about market trends and competitor strategies to inform renewal strategies.
• Process Improvement: Stay tuned to our renewal processes to ensure we consistently seek areas of efficiency. 

You…

• Experience in Customer Service or Sales: Prior experience in a customer-facing role in the SaaS industry.
• Strong Communication Skills: Excellent verbal and written communication skills for effective customer interactions.
• Organizational Abilities: Strong organizational and time-management skills to handle multiple accounts and deadlines.
• Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively.
• Attention to Detail: Keen attention to detail, particularly in contract review and data analysis.
• Team Player: Ability to work collaboratively with various internal teams.
• Technical Proficiency: Comfort with CRM systems and proficiency in Microsoft Office or similar tools.
• Customer-Oriented Approach: A strong focus on customer customer experience and relationship building.

Preferred…

• Experience with SaaS Renewals: Direct experience in managing SaaS renewals.
• Negotiation Skills: Proven negotiation skills with a track record of favorable contract outcomes.
• Educational Background: A bachelor's degree in Business, Marketing, Communications, or a related field.
• Innovative Thinking: Creative problem-solving skills and the ability to innovate in customer retention strategies.
• Tech-Savvy: An understanding of the latest trends in SaaS technologies and customer success tools.
  
  

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or v