Senior Learning Lead, Retail (Remote)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

In support of company growth, we’re looking for a Senior Learning Lead to support our Retail Stores and Operations Organization to be a member of our Talent, Performance, Leadership, Learning & Organizational Effectiveness Team (TPLLO). This role will develop and implement integrated and comprehensive learning programs for all Lakeshore Retail employees. The role will be a thought and execution partner with Retail leadership and their HR Business Partners for envisioning, strategizing, designing, creating, and executing learning and development to support the goals and objectives of the business. Big picture thinking in this role is critical and the ability to set a Retail training vision at large scale and bring to life is a key measure of success in this position. Building and maintaining relationships with Retail leaders and key stakeholders is important to drive influence and buy-in needed in this impactful role. As a Subject Matter Expert in the Retail Stores environment and Learning & Development, the role is an important conduit to combine best practices in adult learning while also addressing the TPLLO long range plan work including implementation of company goals and objectives, Retail strategy goals and the use of a Diversity, Equity, Inclusion and Belonging (DEIB) lens to help ensure DEIB practices are embedded throughout all learning opportunities. 

This role reports to the Director of Learning and Onboarding. 

A day in the office looks like this: 

1. Design, create and execute effective and engaging learning content for both training and development for Lakeshore’s Retail Division 

• Proactive Partnership with Retail leadership: 
  1. Understand and influence the business line or purpose goals and objectives within Retail training 
  2. Design long term and short-term vision of learning plans/curriculum for various needs; evaluate and evolve plans on a quarterly basis at minimum 
  3. Act as a consultant and partner to the leader and HRBPs for Retail team and leadership development 
• Create and uplift content/aligned curriculum to meet the needs of adult learners, addressing determined KPIs 
  1. Share key trends and observations, connecting the importance of training content to achieving business goals influencing prioritization of key knowledge, skills and abilities as needed 
  2. Proactively create learning content that drives behavior change and delivers on business needs as well as enhance current content to uplift learner skillset 
  3. Deeply understand learner and business needs in creation of appropriate learning content 
  4. Apply up to date industry knowledge and best practices to content 
  5. Employ innovative learning strategies to best meet the learner; for example, live or self-paced learning opportunities 
• Deliver content with assessment measures, providing trackable ROI 
  1. Design assessment tools aligned to determined KPIs 
  2. Execute and/or facilitate relevant, engaging and inspiring content per designed learning plan/curriculum with high levels of success. Collect, analyze and interpret data including insight-gathering to measure success/KPIs of programs and initiatives. Apply data learnings to future content and learning modalities; provide recommendations/solutions to TPLLO leadership on how best to enhance current trainings based on data trends 
  3. Deliver ROI data to the Leader of Learning and Onboarding on a monthly and quarterly basis, use data to translate into compelling storytelling to highlight current strengths and opportunities 
  4. Incorporate engaging facilitation skills to execute self-paced learning paths or live learning events that are measurably successful, innovative, inspiring and promote behavior change 
• Partner and Support Onboarding Team with to ensure comprehensive content development for first 90 days – both general “what” technical and process-based content and “how” Lakeshore cult