Customer Quality Engineer II

​​Who We Are

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. 

 

But what sets us apart? Our people. 

 

We’re a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

 

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

 

Responsibilities:

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seeking any needed additional information.
  • Prioritize customer complaint cases and trends.
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification.
  • Partner with other functional groups to implement corrective actions as needed.
  • Maintain all records and documentation of complaint investigations.
  • Write preliminary and final reports to be sent to the customer.
  • Partner with sales/marketing teams to resolve customer inquiries.
• Work with customers and CPC cross-functional teams to ensure system-wide response to customer needs.
• Ensure customer quality complaint process functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partner with Supplier Quality Engineering team to resolve supplier-related issues.
• Support of external audits, including customer and ISO certification audits.
• Develop and improve inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keep current in the field with internal and external education and training.
• Adhere to all safety regulations.
• Demonstrate support of CPC core values.
• Perform other job duties as assigned to meet business needs.

 

Qualifications:

Basic Requirements:

• Bachelor’s degree in engineering or equivalent technical field.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016
• Experience working with data and statistical analysis software such as Minitab.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Good communication skills.
• Experience with problem solving tools.
• Experience with Microsoft Office products.
• This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.

 

Why You’ll Love Working Here 

 

Our Culture

At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees’ growth, well-being, and success. This isn’t just a workplace; it’s a community where you’ll feel valued, emp