Customer Service Representative

The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time position in Troy, MI.

Hours: Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)

Job Duties and Responsibilities

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Ability to understand and explain a customer’s account balance and to provide the means for them to make any necessary changes to their payment processes
• Can understand and explain the processes of the Homeowners Association to a customer.

• Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors.
• Assist vendors with invoices and other questions

• Ability to utilize the Associa website from both Homeowners and Community Archives sides.
• To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate
• Must have prior customer service experience and be able to handle stress.

• Other duties as assigned.

Qualifications

• 1 – 3 years of call center, customer service, high call volume or directly related experience
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.