Staff IT Project/Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Responsible for internal implementations of Digital Technology’s strategic Enterprise Data & Analytics (D&A) initiatives that help drive our evolutionary suite of key products – including our foundational data platforms, Product Platforms Analytics, and AI/ML model technologies
• Drive crucial conversations with senior leaders in business and DT to define the strategic business case and measurable benefits
• Engage and collaborate with all business, Product Engineering and DT functions affected by the program, internal and external partners and vendors
• Develop detailed program execution plans and manage all execution aspects, including program interdependencies, metrics, testing, deployment and enablement – within program constraints
• Provide agile best practices and ensure they are utilized – leading the Scrum of Scrum, depending on the portfolio group you are supporting
• Create crisp and drive complete documentation to facilitate program reviews and decision-making processes at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices, leveraging ServiceNow DT Strategic Realization Office practices, to enable business outcomes and benefits tracking

Qualifications

To be successful in this role you have:

• MUST HAVE 10+ years of project/program management experience
• MUST HAVE at least 5 years of experience working with product-oriented, data development/engineering teams
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Extensive experience with Agile tools and techniques: Lean design, accommodating changing requirements, iterations, a feedback loop with customer involvement.
• Experience with working in an innovation-fueled, big company with a ‘start-up’ like environment to deliver a product from ideation to launch is a big plus
• Have strong business acumen while demonstrating an ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven, business-oriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive meetings with senior leaders with tangible decision-based outcomes