Sr Staff Systems Engineer - Vulnerability Management & Resolution

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

As a Sr Staff Systems Engineer on the Systems Engineering Team, you will be responsible for leading and managing various initiatives in our Commercial and Federal Systems area serving multiple US federal agencies.  

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires broad technical understanding of systems engineering knowledge including operating systems (linux), configuration management, change management, security scans, vulnerability analysis and remediation.

As a Sr Staff Systems Engineer, the position requires participation and partnering with many team across the enterprise to make sure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires leading the team in design and formulation of solutions to solve issues and problems, and breaking down potentially large issues into smaller manageable areas for resolution, enforce SLA with other teams, and report status to leadership.

What you get to do in this role:

• Lead team to understand issues currently facing the env and derive long term solutions.
• Follow up those decisions with proper execution / tracking of the effort.
• Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
• Partner with other system engineering subject matter teams for upgrades/updates/patching
• Partner with external teams, such as compliance and security team, to maintain high standards of security to satisfy federal mandates. 
• Represent team at architectural and other meetings to discuss matters related to the organization infrastructure
• Create / Update / Enhance documentation and knowledge articles. 
• Review, consult and prepare for planned change introduction to ServiceNow environment. 
• Analyze the vulnerabilities to ensure they are not false positive and take action to fix the true vulnerabilities

Qualifications

To be successful in this role you have:

• 10+ years of related experience.
• Hands-on experience with large system designs and operations
• Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware. 
• Experience with security scanners, vulnerabilities and vulnerabilities resolution
• Experience with programming languages such as java, python or go. 
• Experience in cloud environments, such as AWS , Azure or Google Cloud
• Ability to partner with peers who are globally distributed.
• Strong communication skills and empathy for cus