Moving Help Team Leader

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

This position will be on-site in Phoenix, Arizona.

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.

As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

Pay Rate: $18/hour

Schedule: (6:30am-2:30pm) or (8:30am-5:00pm) Sunday-Thursday OR Tuesday-Saturday

Key Responsibilities

• Lead and support a team of customer service agents across phone, chat, and email
• Provide real-time guidance to agents navigating customer issues and resolutions
• Assist with escalated customer concerns and disputes
• Identify trends, issues, and opportunities for improvement
• Document and escalate programming bugs, operational gaps, and recurring concerns
• Foster a collaborative, solution-focused team environment
• Contribute to continuous improvement of customer experience and internal processes

Qualifications

• Ability to lead and support others in a live-service environment
• Strong communication and interpersonal skills
• Calm and steady decision-making under pressure
• Proactive mindset with a focus on solutions
• Ability to identify patterns and recommend improvements
• Previous customer service experience required

Preferred Qualifications

• 2+ years of customer service experience
• Experience handling inbound and outbound calls
• Experience with email and chat-based customer support
• Familiarity with dispute resolution
• Proficiency in Microsoft Excel and Word

What Success Looks Like

• Agents feel supported and confident in decision-making
• Escalations are handled efficiently and professionally
• Issues are surfaced early and resolved quickly
• Customer experience improves through better consistency and outcomes

U‑Haul Offers: 

• Medical insurance 

• Prescription drug plans 

• Dental & Vision plan with hearing care discounts 

• Onsite medical clinic for team members and eligible family members 

• New indoor fitness gym (Midtown Phoenix campus) 

• Get Fit Gym Reimbursement Program 

• Registered Dietitian Program 

• WeightWatchers® 

• CVS Virtual Care 

• U‑Haul Kids Program 

• 24‑Hour Nurse Line 

• Wellness Program (Healthier You initiatives & challenges) 

• Mindset App Reimbursement 

• Pet Insurance & Wellness plans 

• Career stability 

• Opportunities for advancement 

• Valuable on‑the‑job training 

• Tuition Reimbursement Program 

• Free online courses for personal and professional development at U‑Haul University®  

• 401(k) Savings Plan 

• Employee Stock Ownership Plan (ESOP) 

• Company‑paid life insurance 

• Voluntary life insurance options 

• Short-Term and Long‑Term Disability 

• Critical Illness, Accident & Hospital Indemnity plans 

• Business & business travel insurance 

• MetLaw Legal Program 

• MetLife Auto & Home Insurance 

• LifeLock Identity Theft Protection 

• Dave Ramsey’s SmartDollar® Financial Wellness Program 

• U‑Haul Federal Credit Union 

• Paid holidays, vacation, and sick time