Moving Help Chat Agent - Full Time

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time! A Moving Help Chat Specialist supports customers in a high-volume call center environment via chat primarily, but also via phone and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at U-Haul's Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ.

 

Customer Support Specialist Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through phone calls, chats, and emails.

• Acknowledging and resolving customer complaints.

• Processing, rebooking, and modifying orders.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues and supervisors as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

 

Minimum Qualifications:

• High school diploma or GED

• Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion

• Intermediate keyboarding and computer skills

• Ability to navigate and use multiple computer programs at once

• Active and attentive listening

• Experience working with customer support

 

Perks of joining the U-Haul Team!

 

Compensation:

U-Haul offers full time Moving Help Chat Specialists an hourly base pay of $16.00 when working in the office. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

 

Exclusive U-Haul Benefits Designed for Your Success:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available:

• Full Medical coverage

• New indoor fitness gym

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Prescription plans

• Dental & Vision Plans

• Business and travel insurance

• YouMatter