Inside Sales Support Specialist

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500.  Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Inside Sales Support Specialist to join our Great Lakes Region (OH, MI, IL, WI, IN) reporting to the director of Regional Sales - Great Lakes. In this role, you will collaborate with internal teams to support sales and customer needs. This is an exceptional opportunity to join a growing, successful, innovative organization. At Infoblox, you will  thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.      You are the ideal candidate if you relentlessly pursue excellence, can organize and prioritize work independently, and have strong relationship-building skills.      What you’ll do:    

• Generation of leads through various channels, such as cold calling, email campaigns, and networking events
• Manage several opportunities in the sales pipeline, ensuring timely follow-up and progression through the sales process
• Conduct customer interactions, including calls, emails, and meetings to understand their needs and address inquiries
• Provide accurate and timely product/service information to customers/prospects
• Increase customer engagement metrics, including response rates, meeting attendance, etc.
• Collaborate with internal teams, such as Marketing, Product Management, Customer Success, Compliance, and Legal to support sales and customer needs
• Align sales initiatives with company objectives through effective coordination and communication
• Reduce turnaround time for sales collateral development through streamlined processes and efficient project management
• Create customized sales presentations/proposals to support field sales efforts
• Maintain a library of collateral materials in Highspot, ensuring they are up-to-date and easily accessible for field sales representatives
• Increase engagement metrics of sales collateral in Highspot
• Conduct monthly market research activities, such as competitor analysis and trend identification to provide insights for sales strategy development
• Utilize 6sense and usergem data to identify potential opportunities or market trends
• Present findings from market research activities to the Sales team, contributing to 1x funnel and sales strategy effectiveness
• Ensure customer records in the CRM software are accurate and up-to-date
• Monitor personal Sales activities in Clari
• Generate monthly performance reports, highlighting key metrics and trends for analysis and decision-making

   What you'll bring:    

• 2+ years of experience in an outbound quota-carrying sales environment positioning a service, networking, or cyber security solution
• Experience with SaaS applications, deployments, and migration to cloud services; DNS, DHCP, and IPAM experience is a plus
• Excellent inside sales and telephone selling skills are a must
• Solid computer skills, including proficiency in Microsoft Word, Excel, Clari, and Salesforce.com
• Outstanding organizational, oral, and written communication and customer service skills
• Ability to multitask and handle up to 6 different field reps throughout the week
• Ability to organize and prioritize work independently with minimal supervision
• Superb relationship building internally as well as with customers, prospects, partners, and distribution
• Understanding of the sales process, and experience with MEDDPICC a plus
• Understanding of channel leads organizational structure
• Bachelor's degree

   What success looks like:      After six months, you will…    

• Schedule qualified meetings with existing customers
• Assist in managing existing customer business review that leads to new opportunities
• Assist in forecasting an accurate commit
• Manage from the top of the funnel to close
• Research and understand customer business drivers and map them to our products for business outcomes

    After about a year, you will…   

• Assist in building a Pipeline that is 5 x goal
• Be recognized by your customers as a valuable partner, not simply a vendor
• Improve sales velocity from the top of the funnel to close
• Build relationships with deci