Director, Strategic Partnerships and Customer Success, Open Banking

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Strategic Partnerships and Customer Success, Open Banking

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Director, Strategic Partnerships will be responsible for initiating and growing existing Mastercard Open Banking partnerships. These platform partnerships include digital merchants, acquirers, payment facilitators, and large financial institutions.

Your primary objective will be to cultivate strong working relationships with Open Banking partners and accelerate profitable revenue growth. You will work closely with our internal Mastercard customer account management and Services teams to architect, price/negotiate/contract, build-out and implement innovative financial services offerings across a variety of use cases. You will work with some of the most innovative companies who are actively embracing the digitization of financial data to empower consumers and small businesses.

Key Responsibilities:
• Partner with existing and prospective Open Banking customers to retain and grow revenue through strategic engagement.
• Lead day-to-day engagement with customers and ensure optimal performance
• Identify opportunities to grow relationships with partners – including net-new open banking or services use cases, global expansion, and performance optimization initiatives.
• Build strong internal relationships and communication channels within cross-functional Mastercard teams (account managers, product, architect and services teams) to ensure a collaborative, unified and responsive interface to partner relationships.

All About You
• Partner-driven with a desire and proven track-record to achieve success through complex relationships and multi-tier distribution channels.
• Strong working knowledge of technology to understand partner implementation approaches and position Mastercard services (e.g. APIs, cloud-based infrastructure, microservices, technical SLAs).
• Strategic mindset with ability to understand partner objectives and industry/competitive dynamics.
• Proven track record of successful Partnership and Customer Success roles with demonstrated results. Client management experience; substantial experience in business development and solution-based sales.
• Ability to gain internal support, operate independently with limited supervision, and establish a solid working relationship with senior management, Sales staff, and peers.
• Excellent presentation skills and ability to communicate effectively with senior business executives.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Purchase Salary Range
132,222 - 206,598

New York City, San Francisco Salary Range