Director - Transcription Services (Remote)

GEICO is seeking a Director - Transcription Services with experience growing a large, technical software quality practice within a technology organization. This leader will define, build, and drive the quality enablement practice to enable automated end-to-end and contract testing across the core insurance platform and among the other capabilities within GEICO tech, using appropriate open-source platforms.

Position Responsibilities

As a Director - Transcription Services, you will:

• Manage the customer relationships for functional area ensuring that business plan items and operational support are in line with business objectives.

• Manage and Direct the effective operations of a functional work processing area including ensuring process improvements leading to productivity gains.

• Provide management and technical guidance to the systems and programming activities within the section. For Tier 1 Application areas this includes off hours support for outage events.

• Responsible to stable and reliable delivery of the application to production users within SLA.

• Direct the planning, development, scheduling and maintenance of specific systems of projects and the programming, monitoring and modification of specific program through technical managers.

• Direct the investigations of interruptions to the functional area of existing computer systems.

• Be responsible for the hiring, terminating, promoting and transferring associates in the section.

• Evaluate the performance of staff, Reviews results accomplished considering established objectives and recommends status and salary adjustments.

• Review and Approve section salary budget, manpower requirements and all other qualitative planning.

• Possess effective decision-making skills demonstrated using sound judgement along with tactful communication

• Be able to craft, communicate, and execute a vision and mission for a team

• Build, sustain, and leverage relationships across teams and divisions to execute projects collaboratively

• Negotiate with external vendors to secure best price and access to the tools/resources required to execute plans

• Work with your Officer to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time.

• Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives

• Understand how requirements and design choices may impact systems across multiple areas

• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence

• Initiate and support performance evaluation of team members

• Cultivate a culture that motivates all levels of performers to higher levels of achievement

• Execute change management processes and best practices, adapting approach as necessary

• Build and maintain relationships with your team members to support an environment of trust

• Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable because of experience gained (growth mindset)

• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies

• Proficiently execute difficult conversations on development and performance

• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience. These are the sources of GEICO’s competitive advantage.

• Manage up to leadership as well as give feedback when appropriate

• Administer coaching plan(s) and Performance Improvement Plan(s)

• Craft fully compliant quality documentation

• Have compliant negotiation and execution of warning administration and/or involuntary termination

• Develop the team budget and accountable for reporting on results achieved at regular intervals

• Significant contribution to the team planning process to include surfacing associate level proposals

• Qualifications

• Proven success implementing large scale projects across multiple disciplines

• Reputation as someone who engages with team members effectively

• Identified as someone who genuinely cares about others and invests time and attention in career counseling others, focusing time