Claims Business Analyst Leader - Stakeholder Experience

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for a Claims Business Analyst Leader to focus on stakeholder experience. This key change agent focuses on the organization's Claims journey of continuous improvement, leading transformation initiatives aimed at optimizing the end-to-end Claims experience, from initial reporting to final resolution, improving customer satisfaction levels, cycle times, and transparency in process for our Claimants.
This leader will leverage market research and their expertise in process improvement methodology to design, prioritize, and execute strategic priorities to deliver operational efficiencies for the department, focusing on analytics, technology, and incorporation of best practices to develop project plans, timelines, and budgets, setting milestones and KPIs to monitor and report progress.
ESSENTIAL RESPONSIBILITIES

STRATEGIC LEADERSHIP

• Leads transformation projects from concept through implementation, utilizing market research and collaborative feedback with key stakeholders to design and implement operational improvements.
• Develops and manages project plans, timelines, and budgets, ensuring alignment with organizational objectives.
• Defines clear project milestones and KPIs to monitor progress and report to Senior Leadership.
• Collaborates with IT, Compliance, Learning & Development, and operational teams to ensure alignment and successful integration of transformation initiatives.
• Ensures seamless handover of new processes and solutions to the operational team for sustainable execution. 

BUSINESS ANALYSIS

• Conducts in-depth analysis of current systems, workflows, and performance metrics to identify inefficiencies, gaps, and opportunities for improvement. 
• Targets and transforms highly manual operational teams/processes toward automation. 
• Prioritizes specific improvements that will yield greatest impact/ROI. 
• Gathers and documents business requirements, engaging relevant stakeholders within Claims department and development teams.
• Develops vision and actively promotes business case for proposed changes, including cost/benefit analysis for presentation to Exec. 
• Collaborates with development and design partners across company on time parameters, successful scope definition, and deployment.
• Solicits and integrates feedback from stakeholders/SME’s and leadership; develops effective feedback loops. 
• Tracks performance throughout the duration of projects to ensure timely outcomes and alignment with business goals.  Takes necessary steps to address or escalate deviations/issues and works collaboratively to find solutions. 

CHANGE MANAGEMENT

• Acts as a change agent to foster a culture of continuous improvement within the Claims team.
• Develops and executes comprehensive change management strategies to ensure adoption of new processes. 
• Ensures all impacted staff are thoroughly informed, receptive to changes, and appropriately trained. 

STAKEHOLDER ENGAGEMENT

• Serves as the primary point of contact for all transformation-related communications.
• Engages with key stakeholders in Customer Relations, Claims Operations, and Technology teams, as well as external vendors, to align proprieties and ensure successful outcomes.
• Fosters a collaborative team environment by clearly communicating goals, progress and challenges to all relevant parties.  

QUALIFICATIONS

• Education: Bachelor’s degree in Business Administration, Project Management, or related field.  Masters degree preferred. 
• Certifications: One or multiple preferred: Certified Project Manager (CPM), Project Management Professional (PMP), PMI Professional in Business Analysis (PMI-PBA).
• Experience: A minimum of 10 years of experience in business analysis, project management, or operational leadership, preferably within insurance or claims, required. Proven track record of leading large-scale transformation initiatives required. Experience with Lean, Six Sigma, or other process improvement methodologies a plus.
• Technical and Computer Skills: Excellent business acumen and understanding of workers compensation, project management, and business analytics. Advanced skills to perform data collection and reporting. Advanced knowledge of Microsoft Office applications and proprietary software. Strives to continuously build knowledge base and technical skills.

SKILLS NEEDED FOR SUCCESS

• Analytical Thinking
• Strategic Vision
• Problem-Solving
• Change Management
• Cross-Functional Leadership
• Process Improvement
• Stakeholder Engagement

COMPANY BENEFITS