RESIDENT REGIONAL MANAGER

Position Title:  Resident Regional Manager

Salary: $80,00 - $83,000

Travel: Yes, 50%

Pay Grade:  16

Other Forms of Compensation:  

 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). 

 

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. 

 

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

 

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

 

The Resident Regional Manager plays a pivotal role in overseeing a diverse portfolio of client locations across various markets. As the primary point of contact for all client escalations, they work closely with front-line managers to ensure compliance with operational standards, financial performance, and safety. This position reports to the Regional Director of Operations and supports a team of 20 Site Managers/Leads, and Sr. Associates across 16 Site Locations in activities related to Office Support Services such as mailroom, shipping & receiving, hospitality and reception. The RRM has a fiscal responsibility of $5MM+ including budgeting/forecasting, P&L reviews, cost allocation, and invoicing both vendor and client. This position requires 50% travel and is bonus eligible up to 15%. While this role is based in Houston, TX to portfolio is comprised of sites located in Florida, Georgia, Arkansas, Colorado. 

 

Key Responsibilities Overview:

•    Client Engagement
•    Training and Development 
•    Recruitment and Staffing 
•    Operational Assessment 
•    Contractual and Operational Compliance 
•    Human Resources 
•    Fiscal Responsibility 
•    Health and Safety 
•    Organic Sales 

 

Key Traits: 

•    Strong leadership and team management and training capabilities in a fast-paced environment
•    Excellent time management and organizational skills with a focus on operational efficiency 
•    Communication and interpersonal skills, fostering positive experience for both team members and clients 
•    Ability to navigate complex and ambiguous situations while maintaining team motivation
•    Resourceful problem-solving skills with a customer-centric approach
•    Proven ability to implement effective operational procedures that enhance service quality 
•    Ability to analyze and adapt to a changing climate 
•    Creative thinker, solution oriented, with an ability to connect with core audiences 
•    Possesses a servant’s heart and leads with exceptional hospitality 

 

Essential Duties: 

 

Achieving Budget/Financial Responsibilities
 

•    Develops financial forecasts, and budgets and balances programs and resources for account(s)
•    Responsible for attainment of financial goals for the account(s)
•    Responsible for accuracy and timeliness of fina