CAC Administrator

·         Receive and manage intake calls for the Children’s Advocacy Center

·         Serves as the primary point of contact for general inquiries via phone and email

·         Intake emergency response calls from the Department of Children and Families (DCF) and distribute appropriate notifications to MDT partners

·         Coordinate communication between MDT members as needed

·         Follow up with MDT partners regarding missing or outstanding documentation

·         Monitor and manage the CAC email daily

·         Create and maintain case files, including 51A reports and police records

·         Enter cases into the CAC database accurately and in a timely manner

·         Maintain organized onsite and offsite files in accordance with record-retention policies

·         Request and track medical reports from the Child Protection Program at UMASS

·         Compile and maintain statistical data for reporting and grant requirements

·         Schedule forensic interviews as needed

·         Support CAC accreditation and re-accreditation processes

·         Order offices supplies and CAC-specific materials

·         Support special projects, events, training and program initiatives as assigned

·         Schedule mandated reporter training for our community partners

·         Understanding of trauma-informed and victim-centered practices.

·         Proficiency in Microsoft Office 365

·         Self-motivated with ability to work well independently and as part of a team

·         Excellent organizational skills with a strong attention to detail

·         Effective written and verbal communication skills

·         Ability to prioritize time sensitive matters and meet deadlines

·         Ability to work in a fast-paced environment

·         Ability to maintain strong working relationships with fellow employees, professionals, community members and other government agencies

·         Capacity to maintain a high level of confidentiality and maturity in handling sensitive matters