IT Asset Manager

Essential Duties and Responsibilities:

Lifecycle Asset Management

• Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs).

• Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on‑site remote hands.

• Validate demand, place orders (per client process), and track shipment → delivery → acceptance.

• Manage spares/VMI programs; define min/max, reorder points, and placement strategy.

 Stakeholder & Vendor Coordination

• Act as the initial point of contact for vendor queries on shipments, access, and documentation.

• Schedule remote‑hands, ERAD/ITAD pickups, and de‑installs; verify certificates of destruction/recycling where required.

• Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans.

• Run vendor QBRs and track SLAs/OLAs.

Data Integrity & Controls

• Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source.

• Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls.

• Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health).

Process Improvement & Automation

• Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM↔CMDB↔DCIM).

• Drive standardization across regions; contribute to tooling requirements and UAT.

Key Deliverables & KPIs (by Grade)

Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance.

Grade 1 — Associate

• Data accuracy ≥ 98.5% for assigned records (fields complete, correct, current).

• Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode).

• Complete weekly cycle counts for assigned locations; variance ≤ 2.0%.

• Zero avoidable safety or chain‑of‑custody incidents.

Grade 2 — Specialist

• Data accuracy ≥ 99.0%; shrinkage ≤ 0.25% for owned zone/site.

• RMA cycle time ≤ 15 business days average from initiation to closure.

• Maintain spares stockout rate ≤ 2% with documented min/max and replenishment triggers.

• Deliver 1–2 process improvements/quarter with measured cycle‑time or accuracy gains (≥ 5%).

Grade 3 — Senior

• Data accuracy ≥ 99.3%; audit results no major findings; corrective actions closed ≤ 30 days.

• Lead quarterly physical audit/cycle‑count program with overall variance ≤ 0.5%.

• Reduce provisioning/acceptance lead time by ≥ 10% vs. baseline; CSAT from partners ≥ 4.6/5.

• Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget.

Grade 4 — Lead/Manager

• Data accuracy ≥ 99.7% region‑wide; shrinkage ≤ 0.10%; stockout ≤ 1%.

• Achieve ≥ 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta).

• Publish monthly operations review; maintain vendor SLA compliance ≥ 98%; realization of cost savings ≥ 5% through optimization.

• Implement standardized SOPs/tooling across sites; measure adoption ≥ 95%.

Education and/or Work Experience Requirements:

Minimum: Bachelor’s degree in Supply Chain, Information Systems, Engineering, or comparable experience.

• Grade 1: 0–1 years in asset/logistics/DC operations; internship/co‑op acceptable.

• Grade 2: 1–3 years asset management or DC logistics; independent ownership of a site/zone.

• Grade 3: 3–5 years; audit/project experience; cross‑functional leadership; vendor coordination.

• Grade 4: 5+ years; regional ownership; vendor governance and KPI/financial accountability.

• Preferred Certifications: ITIL® Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.

Knowledge, Skills & Abilities:

Knowledge

• IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and ci