Senior Systems Administrator

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Senior Systems Administrator plays a critical role in ensuring the reliability, integrity, and strategic evolution of the organization’s finance technology infrastructure. This position serves as the primary subject matter expert for NetSuite ERP. We are starting the implementation process across our Federation, and you will lead strategy building and execution to maximize the full function and potential of NetSuite. This new role bridges Finance, Operations, Development, and Information Technology to support a diverse, geographically distributed workforce.

The ideal candidate brings a rare combination of deep technical expertise, financial acumen, and the interpersonal agility to collaborate across departments and site offices. They will lead systems projects from conception to completion, guide end-users through change, and ensure that our finance technology platforms scale alongside organizational growth.

• Reports to: Chief Financial Officer

• Collaborates closely with Chief Operations Officer and Chief Legal Officer’s team

Essential Duties and Responsibilities

• NetSuite ERP Administration

  • Serve as the primary NetSuite administrator, managing configuration, customization, user access, roles, permissions, workflows, and saved searches

  • Maintain and optimize NetSuite modules including General Ledger, Accounts Payable (Zone OCR), Accounts Receivable, Grant Management (Pyango), Fixed Assets, Planning and Budgeting (NSPB), Analytics Warehouse (NSAW), and multi-subsidiary/multi-location structures

  • Design and implement custom records, fields, scripts (SuiteScript), and SuiteFlow automations in response to evolving business requirements

  • Manage the NetSuite integration ecosystem, including connections to donor management, payroll, HRIS, banking platforms and other third-party platforms as needed

  • Conduct regular system audits to ensure data integrity, tax compliance, and audit readiness

  • Monitor system performance, troubleshoot incidents, and coordinate with NetSuite support and third-party vendors

  • Support the use of AI‑assisted analytics, automation, and document processing (e.g., OCR, classification, and predictive insights) within NetSuite and connected platforms

• Finance & Accounting Systems Support

  • Partner closely with the Finance and Accounting team to support month-end and year-end close processes, reconciliations, and financial reporting

  • Build and maintain NetSuite financial reports, dashboards, and KPIs for leadership, program managers, and other departments as needed

  • Support budgeting, forecasting, and grant tracking workflows within NetSuite and related tools

  • Assist with audits by preparing system-generated documentation, audit trails, and financial data exports

  • Ensure compliance with GAAP, nonprofit accounting standards (ASC 958), and funder reporting requirements

• Project Management & Systems Implementation

  • Partnering with the Information Technology team, lead end-to-end technology projects including new module rollouts, system migrations, integrations, financial data warehouse and reporting solutions, and process re-engineering initiatives

  • Develop project charters, timelines, resource plans, risk registers, and stakeholder communication strategies

  • Facilitate cross-functional working groups and steering committees to align technology decisions with organizational priorities

  • Manage vendor relationships, contracts, and SLA performance for all enterprise systems

  • Apply formal project management methodologies (PMP, Agile, or equivalent) to deliver projects on scope, schedule, and budget

• Cross-Departmental & Multi-Site Collaboration

  • Serve as a trusted finance systems partner to department heads across CHI departments (Finance, People & Culture, Programs, Development, and Operations) and Site offices across the Federation, ensuring consistent, reliable, and equitable systems support across regions