Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are  not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective. 

What You’ll Be Doing:

Executive Support

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
• Coordinate extensive domestic and international travel
• Help triage, organize, and draft responses to emails as necessary
• Manage expenses in a proactive, fiscally alert manner
• Ensure and maintain confidentiality of all appropriate communications and documents
• Attend meetings, document discussions, and distribute action items
• Coordinate and host group meetings, leadership meals, and management team off-sites
• Work with sales and customer success teams to coordinate customer meetings and visits
• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
• Handle occasional personal tasks for the executive as needed
• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
• Coordinate temporary office and meeting space as needed

Program Management

• Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
• Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
• Help design and implement lightweight but effective program management processes and frameworks that scale