Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Registration

All Locations:

10 Gove Street – Taylor Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline

Schedule: Monday - Friday, 4pm - 12am & includes flexibility based on the need of the department

Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff. 

• Works with supervisor to orient and train new staff to department policies, procedures and workflow.

• Schedules appointments for all patients as requested by the patient or provider.

• Sets up the recalls for returning patients as instructed by the provider

• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.

• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team

• Manages all incoming and outgoing in basket messages

• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team

• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.

• Utilizes Dental/Optical software according to the department

• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.

• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal

• Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.

Education

• High School Diploma or G.E.D. required

• Bilingual skills required (spanish/english)

• Maintain annual CAC certification

Benefits

• Medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement plan.

• Tuition reimbursement.

• Flexible spending and transportation accounts.

• Paid holidays, vacations, sick, and personal time.

• Generous staff development benefit.

• Excellent malpractice coverage.

• Pet insurance.

• And much more.

Pay Range

$19.55 up to $29.33 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related cha