Change Management Global Process Owner

Change Management Global Process Owner

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Change Management team will lead and support the ITSM Change Management process across the enterprise. The role involves facilitating the Change Management Process with focus on minimizing disruption to IT services and the business. The right candidate will have a firm grasp of the ITIL Change Management framework and adapt it to a fast-paced and dynamic enterprise environment.

Responsibilities:

• Establish/maintain/improve Change Management policies, processes and procedures.

• Coordinate Change Management workflow including review, approvals, planning, escalation, follow-through, and closure.

• Coordinate and manage the Change Advisory Board (CAB) meetings for assessments of proposed changes.

• Regularly monitor and publish the forward schedule.

• Ensure Change approvals/rejections are obtained in a timely manner.

• Follow up on overdue changes to resolve issues and collaborate with QA, outsourced vendors and colleagues to write a justification or remediation as necessary to close changes.

• Utilize the ITSM tool (ServiceNow) to monitor and track changes.

• Ensure the Change Management process is facilitated by the ITSM tool.

• Ensure people, process, and technologies are aligned to support corporate requirements for Change Management.

• Prepare statistics, KPIs and trend reports for the change management process.

• Responsible for Change Management process hand-offs between supporting ITSM processes.

• Evangelize operations processes to other groups and encourage adoption.

• Obtain, prepare and provide evidence of compliance of processes required during audits and reviews.

Knowledge and Skills:

• Bachelor's degree preferred.

• ITIL V.3 Foundation required (expert certification preferred).

• Experience with ITSM Tools, particularly ServiceNow.

• Minimum 8+ years of experience working across the enterprise and leading change management.

• Knowledgeable in using asset and configuration inventory reporting tools to perform change impact assessments.

• Strong coordination, negotiation, and influencing skills.

• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?
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HPE is an Equal Employment Opportunity/ Veterans/Disabled