Sr. Business Systems Analyst

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Pure Storage is seeking a highly motivated Business Systems Analyst (BSA) to join our fast-paced Customer Experience (CX) Professional Services organization. This role is pivotal in managing and optimizing the business processes across Installation Services, Advanced Project Delivery, and Business Critical Services. The ideal candidate will possess a strong balance of technical expertise, analytical skills, and interpersonal abilities to manage complex enhancement requests, facilitate design thinking workshops, and work closely with business partners and developers in an agile environment.

The BSA will help evolve the backlog management process, prioritize system enhancements, and streamline operations to ensure our business partners’ priorities are transparent, aligned, and managed effectively despite competing demands and limited resources.

SHOULD YOU ACCEPT THIS CHALLENGE...

Stakeholder Engagement & Prioritization:

• Serve as the primary liaison between the CX Professional Services business partners and the development teams, managing relationships and driving alignment across multiple stakeholders.
• Facilitate regular collaboration sessions to enhance participation in the prioritization process, ensuring that all stakeholders are actively involved and that priorities are aligned with organizational goals.
• Manage expectations by communicating progress on enhancements and backlog prioritization, demonstrating how different business partner priorities intersect, conflict, or complement each other.
• Develop and maintain detailed visibility into the backlog to help business partners understand how their requests are progressing and their relative priority against other initiatives.

Process Design & Improvement:

• Analyze current business processes related to Professional Services operations (e.g., Installation Services, Advanced Project Delivery, and Business Critical Services), identify gaps, and propose solutions for process improvements.
• Work with business partners to define "As-Is" and "To-Be" process flows, using design thinking methodologies to drive innovation and improve business outcomes.
• Partner with PMs and development teams to ensure the successful delivery of key system and process improvements.
• Drive the implementation of enhancements to the backlog management and prioritization process, encouraging better communication and participation from all business partners.

Backlog & Enhancement Management:

• Collaborate closely with PMs, Product Owners, and technical teams to translate high-level business requirements into detailed user stories, epics, and actionable requirements for system enhancements.Utilize tools like Aha!, Jira, and ServiceNow to manage the backlog, capture requirements, and track the progress of system enhancements and new features.
• Conduct research and interviews to fully understand business needs, ensuring that every enhancement aligns with organizational goals and delivers measurable value.
• Oversee user acceptance