Senior Manager - CAR-T Cell Therapy Experience Lead, WEST

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Oncology/Hematology (Commission)

Job Category:

People Leader

All Job Posting Locations:

Alaska (Any City), Alaska (Any City), Arizona (Any City), Arkansas (Any City), California (Any City), Colorado (Any City), Hawaii (Any City), Idaho (Any City), Indiana (Any City), Iowa (Any City), Kansas (Any City), Kentucky (Any City), Louisiana (Any City), Minnesota (Any City), Mississippi (Any City), Missouri (Any City), Montana (Any City), Nebraska (Any City), Nevada (Any City), New Mexico (Any City), North Dakota (Any City), Oklahoma (Any City), Oregon (Any City), South Dakota (Any City), Texas (Any City) {+ 3 more}

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Senior Manager - CAR-T Cell Therapy Experience Lead to support the Western portion of the United States. This position will cover Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming.

Purpose:

At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The Sr. Manager, CAR-T Cell Therapy Experience Lead WEST is a leader of this account management team, reporting to the Group Product Director, Cell Therapy Experience. The role leads a team of individuals who serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers. These individuals, the CTELs, work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. CTELs facilitate successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. Additionally, they drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics). The CTEL Team is the face of Johnson & Johnson Oncology CAR-T utilization to these sites and is tasked with upholding the high standards of service to which we subscribe.

About the CTEL Team

For certified treatment centers, the CTEL is the single point of contact for all items related to operations for their CARVYKTI® program. CTELS help advance treatment center coordinator success with CARVYKTI® therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. The team works closely with a matrix team consisting of sales, order spe